What are the responsibilities and job description for the Information Technology Technician position at Omni Hotels & Resorts?
Location
The PGA of America is moving to Frisco, Texas – the "2018 Best Place to Live in America” - where it will anchor a 600-acre, mixed-use, golf-centric development, including the golf club, future Omni resort and PGA headquarters. Currently under construction, the golf club will feature two championship golf courses, a 10-hole short course, a two-acre putting course and a 37-acre practice facility. The future two-story clubhouse will offer golfers and guests alike a 19th hole restaurant, private dining on the second floor overlooking the fairways, upscale lounges and locker rooms and a golf shop designed to entice all levels of fans from PGA tournament players to weekend golfers and other enthusiasts.
Job Description
The IT Technician role will be responsible for supplying, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success.
Responsibilities
- Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
- Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards
- Remains abreast of changes in user, system software, and hardware requirements.
- Troubleshoot network and system problems; Diagnose system problems, recommend and implement solutions or draw upon other resources and/or vendors to resolve.
- Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy.
- Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.
- Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and escalate issues as needed.
- Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale.
Operations and Support
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
- Reviewing system and application logs and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
- Perform regular file archival and purge as necessary.
- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Maintenance
- Apply OS patches and upgrades regularly, and upgrade administrative tools and utilities.
- Configure / add new services as necessary.
- Maintain operational, configuration, or other procedures.
- Perform periodic performance reporting to support capacity planning.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Configure CPU, memory, and disk partitions as required
Qualifications
- Previous hospitality, healthcare, or retail experience is preferred
- Bachelor’s Degree in Computer Science OR minimum of 3 years of relevant IT experience
- Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365
- Knowledge in hardware troubleshooting, software installation, telephone and voicemail system installation
- Good verbal/written communication skills
- Attention to detail and excellent organizational skills
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
