What are the responsibilities and job description for the Ostra | Host position at Omni Hotels & Resorts?
Location
Mokara Hotel and Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
Summary: To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants, and to greet and seat guests.
Responsibilities
Responsibilities:
- Greet guests when entering the restaurant with a pleasant smile and superior customer service
- Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest
- Answer phone and record reservations in accordance to MOS standards and/or Forbes standards
- Control high volume outside of restaurant
- Monitor dining rooms for seating availability, service, safety and well being of guests
- Assist servers when needed
- Thank every guest upon departure, invite them to return, and wish them a fond farewell
- Assist service operations
- Must have full familiarity with menus
Qualifications
Requirements:
- Be committed to providing exceptional customer service
- Must have strong verbal and written communication skill
- Prior host experience preferred
- Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance
- Flexible Scheduling to include nights, weekends, and holidays
- Must have alcohol training certification (TABC) and food handlers training certification
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
