What are the responsibilities and job description for the Outlet Supervisor (Restaurant Supervisor) position at Omni Hotels & Resorts?
Location
Bedford Springs Resort
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.
Job Description
The Restaurant Supervisor will be responsible for aiding the manager in overseeing the operation and staff of the restaurant to maintain the highest level of standards that result in Medallia scores exceeding company average for Overall F & B and efficiency resulting in consistent levels of productivity and profitability.
Responsibilities
- Maintaining a consistently smooth running operation.
- Supervisor and coordinate assigned shift
- Monitor and critique food quality and service levels.
- Assist with hiring, and training of all staff and overall supervision of the department
- Scheduling of staff according to occupancy levels.
- Monitoring and daily tracking of payroll and revenue.
- Assist with coaching and counseling staff.
- Ensure physical atmosphere and cleanliness of restaurant, including inspecting tabletops, side-stations and tray stands.
- Assist with monitoring of all current inventories (liquor, beer, wine, food, etc.) and the ordering of new product; establish and maintain par levels
- Communicating with the manager on upcoming events, and promotions.
- Assist in end of the month inventories.
- Attending department head, conference review, food and beverage and pre-con meetings as required.
- Responsible for timely performance evaluations of staff.
- Maintaining profitability of restaurant and Room Service through forecasting and staffing.
- Providing a pleasant and efficient atmosphere for staff and guests.
- Handle guest comments and complaints, ensure guest satisfaction and communicate with guests and receive feedback.
Qualifications
- High school diploma or equivalent.
- Three years restaurant experience.
- Two years management experience.
- Ability to make quick decisions in high stress situations.
- Excellent customer service skills.
- Pleasant and positive personality.
- Well organized.
