What are the responsibilities and job description for the Server (PM) | Neighborhood Services position at Omni Hotels & Resorts?
Location
Omni Tempe Hotel at ASU
Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!
Job Description
Join the team at Neighborhood Services, located at the Omni Tempe Hotel, where exceptional dining experiences are crafted with a focus on quality and genuine hospitality. We are seeking an experienced and service-oriented Server to deliver memorable dining experiences for our evening guests. As a Server, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to the high standards and reputation of Neighborhood Services. If you thrive in a fast-paced environment and take pride in curating unforgettable moments, we’d love to have you on our team.
We are looking for someone who is flexible to AM and PM shifts.
Responsibilities
- Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
- Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
- Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
- Complete station set-up and breakdown/side-work.
- Polish and clean all water glassware on assigned station during each shift.
- Take food and beverage orders and upsell as often as possible.
- Be pleasant, smile and greet all guests using surnames when obtained.
- Send orders using MICROS systems.
- Communicate with culinary team regarding meal requirements, allegories, dietary needs and special requests.
- Alert Restaurant Manager immediately if a guest has a suggestion, complaint or issue.
- Present accurate check to guests and process payment.
- Assist in seating guests and answering phones for restaurant as needed.
- Cross train among other food and beverage outlets as needed.
- Perform any other duties as assigned by the restaurant manager.
Qualifications
- Minimum 1 year of serving experience, high volume & casual environment preferred.
- Must adhere and agree to compensation acknowledgement and tip reporting guidelines.
- Must have knowledge of wine, spirits, and beer.
- Must be able to work a variety of shifts, including weekends and holidays.
- Maintain a professional business appearance, attitude, and performance.
- Must have unexpired Food Handlers obtain upon hire.
- Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.
*This position is a part-time, on-site position with no work from home flexibility.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
