Spa Front Desk Agent

Location

A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.

Job Description

Scheduling spa appointments and maximizing spa service opportunities.  Communicating spa promotions with guests and associates, up-sell, and provide tours of the spa. 

Responsibilities

• Supports new Omni Safe and Clean protocols throughout the spa to support Omni's related sanitation protocols. 
• Check guests in and out according to Omni Standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell Idlewild services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Greets guests & members, providing information and directions as necessary.
• Instructs guests where they may change and/or dress for Spa treatments and experiences.
• Maintain locker room in sanitary and safe condition to include shower areas, and vanities.
• Maintain all guest lounge and deck areas in neat and sanitary condition.
• Maintain Spa Garden spaces in a fashion that ensures neat, safe, and sanitary conditions.
• Ensure that guests are properly checked in and out of lockers as necessary.
• Participates in periodic product inventory as directed.
• Conducts tours of the spa and related facilities.
• Must maintain client and spa business confidentiality/privacy at all times.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Report any maintenance problems throughout the spa to the proper authority.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Complete other duties as assigned by management.

Qualifications

Qualifications:

• Ability to input information accurately and efficiently into computer systems
• Ability to prioritize, organize and follow up all responsibilities
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Previous customer service experience
• Previous cashiering experience is preferred
• High school diploma or equivalent.
• Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.
• Maintain a professional appearance at all times.
• Team player
• Responsible and dependable with ability to fulfill on-call scheduling needs, according to the demands of the business.
• High personal standards and values
• Excellent guest service skills and attention to detail.
• Must be flexible and cooperative.
• Must be able to communicate effectively.

Physical Requirements:

• Must be able to stand and walk for extended periods of time.
• Must be able to bend, reach
• Must be able to lift, carry, push, pull 30 lbs.

Working Environment:

• Interior and exterior of Spa
• Occasional exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

Tools & Equipment:

• Telephone,
• Computer, copy machine and printer