Vice President of Hotel Technology

Overview

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

The Omni Mission:

To empower our family of associates to provide an exceptional guest experience served up with authentic local flavor.

Omni’s Technology team is committed to creating a world-class hospitality experience for our guests, associates, and ownership.  Through the development and deployment of innovative technology, this team is passionate about remaining at the forefront of hospitality technology innovation.

The Vice President of Hotel Technology holds an instrumental role for leading the strategy and execution of hotel technologies that align with the Omni Brand vision of being All In.  Specifically, this role will focus on technologies including High-Speed Internet Access, Guest Room Entertainment along with software that positively impact Spa, Salon, Golf and Resort. This strategic role will manage Omni Hotels’ operations by setting reliable and stable technology solutions. It is critical for this leader to have hospitality industry experience in addition to robust technical skills and analytical skills as they will provide leadership to the technology organization.

Responsibilities

Successful candidates will:

• Partner with Omni’s Hotel Operations teams to identify, assess, plan, and implement technologies that create a frictionless guest experience during their stay at an Omni Hotel
• Overall management of Omni Hotels’ property technology resources, with an emphasis on standardization and synergy of existing technologies with a focus on reliable and stable solutions
• Continuously measure and monitor the effectiveness of the property technology and the alignment with Omni’s mission regarding an exceptional guest experience
• Lead the design, development, and implementation of technology solutions for all new development projects, acquisitions, and divestitures
• Stay apprised of developments in technology, the hospitality industry and its suppliers and competitors’ capabilities; advise other senior managers of competitive implications and opportunities to improve service and/or profitability
• Collaborate in the definition of Omni’s information systems strategic plan and execute for operational excellence in delivery
• Assure cost-effective systems support for the company’s business operations. Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.

Qualifications

SKILLS

• Considerable knowledge of hospitality business processes, management, budgeting, and business office operations
• Substantial experience and skills established of data processing, hardware platforms, enterprise

software applications, and outsourced systems

• Knowledge of systems design and development from business requirements analysis through to day-to-day management
• Ability to communicate in non-technical terms to business stakeholders
• Ability to work effectively in a coordinating role across multiple disciplines and diverse environments, a strong, open, and collaborative work style, and a service-orientated attitude
• Proven ability to negotiate contracts with IT vendors and consultants
• Demonstrates initiative, dependability, and accountability
• Demonstrates creativity in solving problems or generating improvement ideas
• Self-motivated time management
• Supports and maintains positive attitude and vision with peers, associates, and management
• Ability to prioritize competing or conflicting requests and execute tasks in a high-pressure environment
• Ability to maintain confidentiality of sensitive information
• Extensive written and oral communication skills

EXPERIENCE:

• Minimum 10 years of professional experience in technology field
• Minimum 5 years of experience in Hospitality industry with hotel/resort systems
• Must have at least 5 years of experience in planning, architecting, and delivering mission-critical enterprise-grade systems and solutions
• Minimum of 5 years of experience working closely with Project Stakeholders, Executive Management, and frontline associates to determine requirements and needs aligned to business goals and objectives

Travel Required based on business needs

EDUCATION: Bachelor’s degree in Computer Science, Computer Engineering, Hospitality Management, or related field