SCHEDULER I

SCOPE:

Under direct supervision, is responsible for greeting patients and visitors into the office in a prompt, courteous and professional manner, Insures all appropriate forms are complete, accurate and signed according to company guideline, Scheduling patient appointments and tests in an efficient and timely manner.  Answers all incoming calls and directs calls to appropriate personnel; serves as a liaison between patient and medical staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Oversees the front desk – reception area; greets patients and visitors into the clinic in a prompt, courteous and professional manner.

*Answers all incoming calls; assesses caller’s needs and directs to appropriate personnel. 

 *Obtains demographic and insurance information; obtains copy of patient’s insurance cards and current driver’s license for EMR, obtains patient referrals and authorization

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*Verify insurance and updates demographic and insurance information

*Registers all new patients into the EMR system. *Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines.   Cancels and/or reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel

*Pages clinic personnel as appropriate.  Obtains and communicates messages in an   accurate and timely manner.

*Updates demographic and insurance information as needed in the EMR system. 

*Registers all new patients into the EMR system. 

*Notifies nursing staff of patient arrivals via EMR system so patients may be received in

  Coordination with their scheduled appointment.

*Collects co-pays, deductible and other out of pocket amounts at time of visit issue receipt of payment if necessary. Maintain lobby area in a neat and orderly manner.

*Handles incoming phone calls from patients needing to schedule or reschedule appointments

*Obtains and enters all authorization and correspondence relating to referrals in patients   charts and computer.

*Prepares notes and gets results for studies, pathologies, labs etc. ordered for patients.

*Schedules outpatient appointments/testing and hospital admissions upon request.  Obtains necessary pre-certification as required.

*Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.

*Provides patients with accurate and legible appointment cards.   Documents’ no shows in patients chart for missed visits.

* Identifies no shows and forwards for patient notification and follows up with patient to reschedule any missed appointments.

*Demonstrates an understanding of patient confidentiality HIPAA rules to protect the patient and clinic/corporation.

*Follows policies and procedures to contribute to the efficiency of the front office.  Covers for other front office functions as requested.

*Any other essential function as assigned by the Office Manager.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required.   Position is entry level and requires 1-3 years’ experience, preferably in a medical office setting.

COMPETENCIES:

• Uses Technical and Functional Experience:  Possesses up to date knowledge of the profession and industry; is regarded as competent in the functional area; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability:  Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn  the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment:  Makes timely and sound decisions
• Shows Work Commitment:   Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality:   Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear.  Requires corrected vision and hearing to normal range. 

WORK ENVIRONMENT:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work is performed in a clinical office environment and may include exposure to communicable diseases, toxic substances, medical preparations and other conditions common to an oncology/hematology clinic environment.   Work will require interaction with patients, co-workers, and management. 

The company reserves the right to alter, change, or modify this job description at any time, with or without notice. The duties and responsibilities contained herein are considered representative, but not necessarily all inclusive, of the duties and responsibilities which may be required of a job incumbent. All other categorizations contained herein are meant to be representative of the general environment or working conditions in which the job is performed.