What are the responsibilities and job description for the Head of Partnerships position at Oncourse Home Solutions?
Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8 million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
Reporting to the SVP of Business Development and Partnerships, the Head of Partnerships leads the team of Account Directors who own partner relationships and account strategies for the partner portfolio of accounts for Oncourse Home Solutions. This pivotal role is responsible for driving revenue growth and ensuring partner retention through effective leadership, strategic relationship management, and proactive identification and execution of new business opportunities. The Head of Partnerships will be instrumental in establishing and cultivating strong stakeholder relationships by creating and executing strategic engagement plans, deeply understanding partner goals, building trust, and consistently delivering value to both Oncourse Home Solutions and its partners.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.
Responsibilities
Experience And Qualifications Of The Role
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Business Acumen – Knows how businesses work; knowledgeable in current and potential future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Integrity & Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Collaboration – Works well with others and supports team members to achieve success.
Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and genders; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8 million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
Reporting to the SVP of Business Development and Partnerships, the Head of Partnerships leads the team of Account Directors who own partner relationships and account strategies for the partner portfolio of accounts for Oncourse Home Solutions. This pivotal role is responsible for driving revenue growth and ensuring partner retention through effective leadership, strategic relationship management, and proactive identification and execution of new business opportunities. The Head of Partnerships will be instrumental in establishing and cultivating strong stakeholder relationships by creating and executing strategic engagement plans, deeply understanding partner goals, building trust, and consistently delivering value to both Oncourse Home Solutions and its partners.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.
Responsibilities
- Team Leadership and Management:
- Lead, mentor, and develop a high-performing team of varying level account directors.
- Set clear performance goals, provide ongoing coaching and feedback, and conduct regular performance reviews.
- Foster a collaborative and results-oriented team environment.
- Recruit, onboard, and train varying levels of new account directors as needed.
- Partner Relationship Management:
- Establish and maintain strong, trusted relationships with key stakeholders at partner organizations.
- Develop and implement strategic engagement plans to cultivate relationships and ensure alignment with partner goals.
- Act as a point of escalation for complex partner issues and proactively work towards resolution.
- Regularly communicate with partners to understand their evolving needs and challenges.
- Strategic Account Management:
- Oversee the development and execution of account strategies that drive revenue growth and customer acquisition for Oncourse Home Solutions and its partners.
- Ensure Account Directors have a deep understanding of their partner's business, market, and competitive landscape.
- Collaborate with internal teams (Growth & Operations, Product, Marketing, Customer Care) to ensure partner needs are met and opportunities are maximized.
- Monitor account health and identify areas for improvement.
- Business Development & Revenue Growth:
- Identify and develop new business opportunities within existing partner relationships.
- Work with Account Directors to develop and present compelling value propositions to partners.
- Negotiate and close deals that are mutually beneficial to Oncourse Home Solutions and its partners.
- Retention and Growth:
- Develop and implement strategies to ensure high partner retention rates.
- Proactively identify and address potential attrition risks.
- Continuously seek opportunities to expand the scope and value of partner relationships.
- Reporting and Analytics:
- Develop and maintain key performance indicators (KPIs) to track partner satisfaction and identify trends.
- Provide regular reports and updates to the SVP of Business Development & Partnerships on partner performance, opportunities, and challenges.
- Utilize data and analytics to inform decision-making and optimize partner strategies.
- Collaboration and Communication:
- Work closely with cross-functional teams within Oncourse Home Solutions to ensure seamless partner integration and support.
- Effectively communicate partnership strategies and performance to internal stakeholders.
- Represent Oncourse Home Solutions at industry events and conferences.
Experience And Qualifications Of The Role
- A minimum of 8 (preferably 10) years in relevant experience in B2B2C Account/Client Management including a minimum leading teams responsible for managing large and complex accounts. Services industry experience required, utilities or municipal government preferred.
- Proven track record of success in leading and managing high-performing account management or partnership teams.
- 3 years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay.
- Roll up your sleeve’s mentality; this is a leadership position, but you will still be involved in hands on execution.
- Strong experience in building and maintaining strategic relationships with key stakeholders.
- Excellent communication, presentation, and negotiation skills.
- Strong analytical and problem-solving skills.
- Ability to think strategically and develop innovative solutions.
- Approximately 20% travel is required to engage with partners and attend relevant industry conferences as needed.
- Experience with CRM systems (e.g., Salesforce) and other relevant software tools.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Proficiency in Google Suite.
- Ability to learn and adapt to new software systems quickly.
- Bachelor's degree in Business Administration, Marketing, or a related field required; MBA preferred (or equivalent experience).
- N/A
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Business Acumen – Knows how businesses work; knowledgeable in current and potential future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Integrity & Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Collaboration – Works well with others and supports team members to achieve success.
Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and genders; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.
Salary : $183,800 - $285,000
