What are the responsibilities and job description for the Patient Services Representative position at One Community Health - CA?
Patient Services Representative
This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients. This role will be located at our Midtown clinic.
This role is on-site (100%) in Sacramento, CA (95811).
Available Schedule:
- Monday - Thursday, 10am-7pm
- Friday, 9am-6pm
- Occasional Saturdays, 8:30am-5pm
Essential Functions
- Promptly and courteously provides the information and services requested by patient.
- Takes initiative to seek assistance from others; informs patient/clients of the need to do so; explains who is being called upon to help; and ensures that all patient/clients requests are addressed in a way which minimizes inconveniences of all parties.
- Maintain strict patient/clients confidentiality at all times.
- Verify and update patient demographic information and insurance information.
- Communicate appointment delays effectively with patients and providers; apprise patients of wait times, delays, etc.
- Verify patient insurance eligibility and co-payment. (HMO's, PPO's, Managed Care)
- Create daily batch and collect co-pay, provide receipt, and obtain credit/debit card authorization as needed.
- Explain terms and conditions of services and financial responsibility
- Answers phones as needed.
Requirements
- High school diploma or equivalent required
- 3 years previous medical secretarial/office experience required.
- Active CPR, BLS Certification.
Preferred
- AA degree
- One Community Health serves a widely diverse patient population with a rich blend of races, ethnicities, religions, disabilities, sexual orientations, and gender identities. Individuals with life experience in these areas contribute to our ability to serve this population more effectively.
- Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices
Reasonable Accommodations
One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at ochhumanresources@onecommunityhealth.com
Our Benefits
For information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/benefits/
Salary : $23 - $28
