Director of Performance & Quality Improvement

DIRECTOR OF PERFORMANCE AND QUALITY IMPROVEMENT

JOB IDENTIFICATION INFORMATION

Department:              Strategic Operations

JOB SUMMARY

Lead a collaborative effort to devise, install and continually update performance and quality improvement systems. This position is responsible for overseeing the process of organizing and coordinating all PQI activities, including the coordination of the PQI plan, the development of outcome and performance measures and their incorporation into an integrated model, the consolidation of review of outcomes at all levels, including management outcomes, client outcomes, and measures of program and service delivery effectiveness. This position will ensure the agency's systems comply with the Council on Accreditation (COA) standards for Performance and Quality Improvement (PQI) and will lead the process of preparing PQI documentation required for accreditation.

ESSENTIAL DUTIES AND FUNCTIONS

• Develop, oversee, and maintain all PQI initiatives, models, practices, and related materials for One More Child.
• Develop and implement the One More Child's PQI Plan. Lead the COA accreditation process for One More Child.
• Design and develop PQI procedure, protocols and documentation for all programs and support functions.
• Coordinate the PQI Plan, which defines overarching long-term and short-term PQI goals, including those that are active at any given time, and assigns responsibility for different elements and tasks required by the PQI plan.
• Develop, maintain, and distribute the PQI Manual, which will include PQI policies, procedures, protocols, and PQI related documentation forms.
• Implementation of an annual evaluation of the PQI program.
• Establish and oversee systems to produce outcome reports for all programs. Analyze performance/outcomes data and charts against defined parameters, benchmarks, and contract requirements.
• Oversee and maintain Executive Staff Monthly Dashboard Report and disseminate to appropriate departments and staff.
• Uses valid and reliable data collection methods to measure outputs, outcomes, and progress toward performance targets.
• Support writing grants and donor proposals, by providing metrics and forecasting impact, in conjunction with executive leadership and Development staff.
• Facilitates the surveying of agency stakeholders to determine satisfaction with services.

SUPERVISORY RESPONSIBILITIES

• N/A

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree required

PREFERRED EXPERIENCE AND QUALIFICATIONS

• Experience with continuous quality improvement, research, data entry and analysis preferred, but not required.

COMPENTENCIES

• Present oneself, both at and outside of work, in a manner keeping with One More Child’s Core Values of Humble, Hungry, Wise, and Called.
• Working knowledge of various databases as well as advanced knowledge of Excel.
• Ability to work with personnel in all departments.
• Ability to delegate and share responsibilities with other personnel as the situation requires.
• Ability to take overall responsibility for the development and administration of a creative and comprehensive PQI plan.
• Ability to interpret large amounts of data, summarize into reports, and analyze to determine mission alignment and agency performance.
• Sensibility to the cultural differences that exist among the organization’s service population/staff.
• Knowledge or willingness to learn the multiple database software programs to maximize service programs at OMC.
• Work with Executive Vice President in effecting long range planning for OMC.
• Ability to communicate effectively in written and verbal formats.
• Have the necessary expertise to lead our staff and ministry in how our story can best be communicated to our churches, community groups, and businesses.

SPIRITUAL QUALIFICATIONS

• It is the mission of One More Child to provide Christ centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
• Have had a personal conversion experience with Jesus Christ and been scripturally baptized.
• Possess a sense of commitment to ministry through vocation.
• Hold a sincere desire to seek God and His kingdom.
• Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation.
• Be a member of a New Testament, evangelical Church in the local community and attend regularly.
• Engage in witness activities as a normal part of life.

PHYSICAL DEMANDS

These physical requirements are not exhaustive, and One More Child may add additional job-related physical demands to these if the need arises. Corrective devices may be used to meet these physical

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision.

This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. Ability to lift up to 30 pounds (boxes, documents, and equipment).

WORK ENVIRONMENT

The work environment describes the conditions that an employee may encounter when performing their job duties, including but not limited to, the essential functions of the position. Reasonable accommodation may be available to enable individuals with disabilities to perform these duties. 

Job functions are performed in a normal office environment. The position requires flexibility in scheduling and travel throughout the region.

DISCLAIMER

This job description is not intended to be an all-inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Additional related work may be identified and assigned by the organization and included as an area of responsibility while assessing performance.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of One More Child to prohibit any form of discrimination or harassment based on statuses protected under federal, state, or local laws which are applicable to the organization. As a religious organization, One More Child provides services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.

CLEARINGHOUSE

In compliance with House Bill 531 (2025), please access the State of Florida's Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com