Team Leader, Restaurant (Ski Lodge)

( 12908 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Service Team Leader is responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience. They will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the experience of the guest. Will work with the FB Leadership team to establish trainings and implementing plans that will help the team exceed the departmental goals.

Key Duties and Responsibilities

• Service Team Leader should lead by example and create an environment where all guests and employees feel comfortable, welcome and special
• To be proficient in the History of the Specialty Outlets and act as an ambassador to it
• Knowledgeable of the Outlet’s menus and promotional activities
• To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery
• Encourages and builds mutual trust, respect and cooperation among team members
• Ensures compliance with all food and beverage policies, standards and procedures by training, supervising follow-up and hands on management
• Assists the restaurant management with running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines
• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets and One&Only standards
• Ensure the proper appearance and grooming of assigned Colleagues
• To ensure that all Food Safety standards are followed to the fullest
• To assist with any other duties that are required by the Restaurant management or another member of the Hotel management team
• To continuously collect feedback from guests and report it back to the Management
• To assist with any other duties that are required by the member of the management team
  
  

Skills, Experience & Educational Requirements

• At least 2 years’ experience at a similar level.
• Excellent Communication skills
• Workplace training from within a high standard hotel environment.
• Knowledge of catering operations and beverage practices within the catering industry.
• An understanding of the preparation, delivery and services associated with the highest standards found in international hospitality environment.
• Experience with Micros is a plus
• Experience in 5*, upmarket resort would be an advantage but not a requirement.
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.