What are the responsibilities and job description for the Production Copier Technician / Field Supervisor - $70k+ position at ONE TOUCH SOLUTIONS, INC?
1 Touch Office Technology is currently seeking a Production Printer Technician who is skilled in repairing and maintaining Ricoh Production Copiers and Printers for the Los Angeles area.
If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!
Essential Job Duties
- Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, and segment 1 through 4 devices as needed.
- Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines including Ricoh, Xerox and Brother.
- Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
- Effectively complete all territory assignments and developing options to resolve unexpected problems
- Participates in training to remain up to date with new products and procedures.
- Provide specialist service to other field service technicians for unresolved technical problems/issues
- Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
- Working in a fast-paced environment
Qualifications
- 2-6 years minimum of relevant experience
- Must have experience with servicing and repairing production level office equipment such as copiers, printers
- Applicants with any advanced Ricoh Production Print certifications are highly preferred
- Strong computer knowledge
- Excellent customer service communication skills are essential
- Strong problem-solving and mechanical/electrical skills
- Highly motivated and capable of working independently in the field
- Must possess a valid driver’s license with a clean driving record. A company car will be provided.
Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
- Company car for work and personal use
Salary : $70,000