What are the responsibilities and job description for the Customer Service Representative position at One80 Intermediaries Inc.?
A company is looking for a Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada.Key ResponsibilitiesEngage with customers, agents, and clients via phone and web to address insurance-related inquiries and ensure timely follow-upAssist in problem resolution and verify information in accordance with company guidelinesProcess policies and documents accurately and efficiently, maintaining departmental standards of productivity and accuracyRequired QualificationsHigh school diploma or equivalent requiredAt least six months of customer service-related experienceFluency in English (speaking, spelling, and grammar)Ability to type 30 words per minute and proficiency in general PC software applicationsCapability to navigate between multiple applications effectively