What are the responsibilities and job description for the Disability Review Specialist (Remote) position at One80 Intermediaries?
The Disability Review Specialist is responsible for proactively calling, renewing, and making coverage recommendations for disability policyholders, while cross-selling additional products as directed. Meets established sales targets and other quality of business factors. Significantly contributes to customer retention efforts by establishing customer rapport through mutual trust and respect.
Your Impact:
- Proactively places outbound calls to existing customers with disability policies within specified timeframe. Customers include those with new disability policies still within their first twelve months of coverage, and customers with disability policies that are approaching retirement age.
- Maximizes opportunities to upgrade the customer’s existing disability policy and cross-sell additional products to achieve sales goals. Reviews the customer’s current coverage and makes recommendations for the future.
- Responsible for meeting individual sales and quality of business targets. Reviews and analyzes sales reports and other data to monitor progress towards stated goals. Provides input to management to help identify opportunities to improve sales.
- Responds to customer inquiries and resolves problems professionally, accurately and on a timely basis. Refers questions to an appropriate resource if unable to resolve problem.
- Follows up regarding pending or incomplete sales transactions as needed.
- Participates in business retention activities as directed by management.
- Keeps customers informed about available products and services, pricing, and new insurance products and/or promotions.
- Generates periodic reports for manager summarizing results.
- Maintains insurance product knowledge and strives to improve selling techniques.
Successful Candidates Will Have:
- Associate degree in business, marketing or related field.
- 1 year of sales experience, preferably in the insurance industry; or an equivalent combination of education and experience.
- Insurance sales and/or telemarketing experience preferred.
- Basic PC skills required, including spreadsheet and word processing software.
About One80:
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year.
At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected hourly pay rate for this position is $17.31 plus additional commission plan. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page:
www.one80.com/careers
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