Director of Client Services

Job Overview
OneHealth is seeking a confident and results-driven Director of Client Services to lead and scale our service delivery function across multiple teams. This high-impact leadership role is responsible for the full client service lifecycle, from onboarding through retention, ensuring we deliver best-in-class experiences for every employer group and member we serve.

You will directly oversee Account Managers, Service Coordinators, and Project Managers while working cross-functionally to ensure operational alignment, retention strategy execution, and elevated service outcomes.

Website: https://onehealthplus.com/

Key Responsibilities

Leadership & Team Management

• Lead the Account Management, Service Coordination, and Project Management teams with strategic oversight.

Client Relationship Management

• Ensure top-quality service across all client accounts and resolve issues proactively.
• Build strong relationships with key clients and handle major escalations directly.
• Track client satisfaction and retention, and make improvements as needed.

Operational Strategy & Improvement

• Define, document, and update service workflows and procedures.
• Lead initiatives to boost efficiency and client satisfaction.
• Review and enhance service models for better performance.

Performance Monitoring & Reporting

• Create and track KPIs for service quality, responsiveness, client satisfaction, and team performance.
• Deliver regular performance reports and strategic insights to leadership.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Enrollment, and Operations to align on client strategy.
• Represent client services in strategic planning and improvement efforts.
• Set clear goals, manage team performance, and provide regular coaching and feedback.
• Foster a collaborative and results-driven culture focused on client success.

Experience

• 7–10 years of senior management experience leading client-facing teams in account management, client services, or operational leadership
• Proven ability to successfully manage teams, client relationships, and operational strategy in fast-paced environments
• Expertise using CRM systems, advanced Excel, and analytics tools to drive team performance
• Strong experience managing service-oriented teams in insurance, benefits administration, or related industries
• Analytical mindset, utilizing data and metrics for continuous improvement.
• Strategic thinker with exceptional leadership and mentorship capabilities.

Job Type: Full-time

Pay: $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Commute:

• Old Bridge, NJ 08857 (Required)

Work Location: In person

Salary : $90,000