Front End Assistant Manager

Starting Wage: $17.25/hr

Status: Full-Time (ideal candidate will be able to work mainly PM shifts, including some weekends).

POSITION SUMMARY:

The Front End assistant manager works in conjunction with the Front End Manager, Grocery Manager, and Grocery Assistant Manager and Grocery lead to direct and manage tasks for the Front End (and Grocery). In addition to general Front End and Center Store duties, the Front End assistant manager position has the responsibility of learning and assisting with enhanced duties in the Front End such as coupon redemption, Round Up campaigns, New Owner Drives, ensuring communication of cashier policies, and other duties - all as instructed by the Front End Manager and/or Grocery Manager. This position requires the ability to problem solve and work independently. All OCC staff are responsible to provide welcoming, friendly, helpful, and non-judgmental customer service to all shoppers and co-workers in accordance with our organizational goals and programs.

DUTIES AND RESPONSIBILITIES:

Customer Service

• Maintains familiarity with all areas of the store to best assist customers and staff.
• Upholds the Code of Conduct.
• Always use S.E.T. (Smile, Engage and Thank You) in all customer interactions.
• Become familiar with the Co-op mission, Ends, and policies to answer customer questions. Refer unresolved questions or problems to appropriate staff.

Leadership Responsibilities

• Models supportive and participative leadership; promotes empowerment.
• Adheres to the Code of Conduct.
• Assists with the growth of the Co-op by suggesting improvements to processes and SOP’s, and always learning.
• Participate in regular department huddles, utilizing input for best practice standards.
• Recognizes co-workers when they are awesome by creating shout-outs.
• Attend meetings and participate in discussion, research, and decision-making on behalf of the overall store.
• Assist in the training of department staff on, regular duties, safety, customer service, store policies and procedures, and Owner relations.

DEPARTMENT OPERATIONS:

Store

• Understand all aspects of Front End Cashier, Grocery Stocker, and Grocery Stocker 2 roles as well as a basic understanding of Fresh Stocker 2 and Wellness Stocker 2 roles.
• Fully understand how to process customer purchases promptly and courteously.
• Assist with the Oneota Co-op Special Order Program.
• Perform opening and/or closing duties.
• Always stock product - timely, accurately, rotated, and attractive.
• Can problem solve register issues utilizing Gravity and CoPOS customer service.
• Provide supervisory oversight and assistance to staff.
• Utilize Paychex (conversations) document staff training, coaching, policy violations, and disciplinary measures.
• Ensure signage is correct, attractive, and informative.
• Ensure that department areas (aisles, shelves, bins, and storage areas) are kept in clean and orderly condition.
• Follow established procedures for receiving, credits, and invoice coding.
• Use equipment safely. Monitor cooler and freezer temperatures. Advise appropriate parties of equipment problems.
• Correct price discrepancies according to established policies.
• Understand record keeping in the POS system.
• Assist in quarterly inventory counts.
• Maintain basic functions of the department in the absence of the assistant manager.
• Perform other duties as assigned by the Front End Manager and/or Grocery manager.

Asset Control

• Fully understand all Oneota programs, including Double Up Food Bucks, Round Up at the Register, Owner Appreciation sales, Co op Deals, Co op Basics, and Oneota Sales.
• Makes change for registers from cash box.
• Responsible for balancing the cash box.
• Understands Front End opening and closing store procedures.
• Completes bank runs.
• Completes deposits.
• Responsible for securing all doors at close.

GENERAL PRACTICES:

• Excellent oral and written communication skills, including verbal and written instructions.
• Ability to maintain the vision of the “big picture” for the organization while simultaneously attending to details.
• Must be able to work with minimal supervision but possess excellent team skills.
• Demonstrated ability to carry out projects involving multiple priorities and tasks.
• Willingness and ability to grow to meet the changing requirements of the job.
• Stay current on global trends and changes that affect the natural foods industry.
• Understand the cooperative principles and business model.
• Respond to challenging situations in a positive and professional manner.
• Demonstrate regular, predictable work attendance and communicate to the supervisor and/or GM any work schedule changes.
• Demonstrate a willingness and ability to cooperate and communicate with co-workers and/or outside contacts in a timely and appropriate manner.