What are the responsibilities and job description for the Desktop Support Engineer position at oneZero Financial Systems?
Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville MA, oneZero empowers banks, brokerages and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200 entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers. We are currently looking for a motivated and talented Desktop Support Engineer to join our Somerville HQ office.
oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work 2021: https://www.bintelligence.com/blog/2021/3/11/20-companies-named-2021-best-places-to-work
The Boston Globe names oneZero a Top Place to Work for 2022: https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-2022/
Please see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team (https://goo.gl/vbXw8i).
We are looking for a Desktop Support Engineer to provide technical assistance to our employees (150 ) worldwide. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase employee satisfaction.
Responsibilities:
- Address user issues related to PC hardware, software and networking.
- Use simple, step-by-step instructions and ask targeted questions, when conducting remote troubleshooting with employees.
- Use alternate solutions and workarounds when unable to immediately diagnose and fix the root issue.
- Escalate unresolved issues to senior IT staff.
- Support ISO 27001 Security related tasks for user administration, asset management, anti-virus scanning, reporting and more.
- Record technical issues and solutions in ticket tracking system.
- Ensure new hires hit the ground running, by providing the required accounts, software, and hardware for their job function.
- Manage user and office hardware inventory in asset tracking system.
- Help create technical documentation and manuals.
- Occasional off hours and weekend work as needed.
Requirements:
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows /Mac OS environments
- Knowledge of basic PC networking.
- Knowledge of network security practices and anti-virus programs
- Experience working with Windows Active Directory
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Excellent verbal and written communication skills
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Willingness to acquire new skills, learn new hardware and software, support team members on IT and Network Engineering projects
- Daily onsite in Somerville, MA
The annual salary range for this role is $60,000 - $90,000.
Salary : $60,000 - $90,000