Retail Program Manager

Retail Program Manager

The Retail Program Manager will manage OnPoint Warranty’s day-to-day administrative sales, customer ordering functions, non-impact direct accounts, sales rep and distributor accounts, and all other related periodic required tasks as directed by sales leadership.

PRIMARY RESPONSIBILITIES:

• Manages operations, reports, and relationships for assigned accounts.
• Professionally, timely, and accurately manages and maintains all order-related requests and paperwork from the sales representatives and distributors as assigned.
• Professional and timely communications with assigned accounts, including monitoring and management of the inbound OnPoint Warranty sales phone extension and voicemail box
• Maintains the OnPoint Warranty relationship with all current assigned and prospective direct accounts
• Manages registration process with assigned accounts as needed and responds timely and appropriately
• Works with the accounts to ensure POP inventories are aligned with projected demand, orders are shipped on schedule, and shipping confirmations are received and distributed
• Communicates with internal and external stakeholders to ensure projects are prioritized appropriately
• Onboard new accounts
• Point of Contact to direct inquiries from assigned accounts to appropriate parties within OnPoint Warranty organization.
• Assesses new growth opportunities for additional plans or plan upgrades with current accounts.
• Contact new prospects through lead lists provided by SVP and implement newly acquired accounts.
• Review data on plan performance and sales for all assigned accounts
• Design, develop and deliver various training initiatives and support with in-store training for larger accounts

PRIMARY QUALIFICATIONS:

• A minimum of 2 years of related experience; or equivalent combination of education and experience.
• Retail management experience is preferred but not required
• Experience working in the warranty industry would be beneficial.
• Associate degree is required, Bachelor's degree is preferred.
• Strong computer software skills, including Microsoft Excel
• Strong organization and communications skills
• Self-motivated and self-directed
• Strong project management skills
• Experience in preparing presentation material and experience in presenting/training