IT Site Administrator

JOB DESCRIPTION

Position: IT Site Administrator

The IT Site Administrator will provide an initial point of contact for end-users to receive support and maintenance within the organizations desktop/laptop computing environment. Daily tasks may include installing, upgrading, diagnosing, repairing, maintaining and monitoring software and hardware and IT equipment to ensure optimal performance and compliance. The IT Site Administrator will provide end-user support assistance in person, by telephone or via e-mail. Maintain updates on operating systems, business applications, security tools, email, laptops, desktops and on occasion servers.

Essential Duties and Responsibilities:

• Provide helpdesk, first-response IT support to end-users needing assistance via in-person, phone, email or chat and utilizing companies internal ticketing system
• Properly escalate or route tickets throughout the IT organization as additional assistance
• Deploy and/or support all IT-related hardware and software; workstations (desktops, laptops, mobile devices), printers, scanners, servers, networking devices, operating systems, manufacturing systems
• Comply with all in-house training as identified in job specific family and or specific training plan
• Support LANs, WANs, network segments, Internet, and intranet systems
• Troubleshoot problems reported by users and analyze and isolate issues and make recommendations for future upgrades as needed
• Maintain and monitor local network and system security

Job Knowledge, Skills & Abilities:

• Ability to work under pressure and prioritize users’ needs as they are requested
• Proven analytical and problem-solving abilities
• Strong interpersonal and oral communication
• Adept at reading, writing and interpreting technical documentation with little to no oversight
• Ability to present ideas and solutions in a user-friendly language in effort to improve the end-user experience
• Working technical knowledge of all current Microsoft Platforms (Windows XP – 10, Office Versions, Visio, etc..)
• Working knowledge of Windows Server Platforms (Server 2008, 2012, 2016) is preferred not required
• Hands –on software and hardware troubleshooting experience as well as use of diagnostic tools, examples: Fiddler, Wireshark, Remote Control Tools, Desktop Imaging and Management Platforms, Working knowledge and understanding of network and infrastructure services such as domain controllers,
• Understanding of DNS, DHCP, Windows Servers, Active Directory and Group Policy
• Flexible after hours and on-call support outside of normal business hours, on nights and weekends as needed.
• Knowledge of applicable data privacy practices and laws
• Highly self-motivated and directed, with keen attention to detail
• Strong customer service orientation
• Sitting for extended periods
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Communicate effectively with internal and external customers
• Physical requirements: Must be able to grasp, push, pull, reach, twist, sit, walk, bend, squat, reach or stand for long periods. Must be able to lift 50lbs.
• Highly organized and able manage multiple priorities.
• Fluency in English Language- Reading, written & spoken

Experience/Education:

• High School Diploma or GED, AA/AS or vocation technical school certification preferred
• 5 year IT Help Desk Support work experience REQUIRED
• Valid Permanent Resident or citizen of the United States of America

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Longmont, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Helpdesk Support: 5 years (Required)
• Customer service: 3 years (Required)

Security clearance:

• Confidential (Preferred)

Work Location: In person

Salary : $60,000 - $75,000