What are the responsibilities and job description for the Van Driver position at Opal Hotels Group?
Van Driver
Department – Front Office
Reports to – Guest Services Manager
What’s the job?
As a Van Driver – you’ll help create an excellent and memorable stay for our guests by welcoming and serving each guest with exceptional service. You’ll provide guests with safe and efficient transportation between assigned stops and provide accurate hotel and community information. You’ll also properly and efficiently perform all cleaning activities of the Hotel’s shuttles and front of the house.
Your day-to-day
Guest Experience
- Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service.
- Collaborate with colleagues and hotel team members to establish and implement services that meet or exceed guest expectations.
- Serve and build relationships with guests – ask for their feedback and show them hospitality.
- Communicate daily activity and guest feedback with Guest Services Manager.
Routine Cleaning
- Shuttles: Clean shuttles thoroughly and efficiently, in accordance with Opal’s training and standards.
- Outside Perimeter and Public Areas: Clean public areas thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards.
- Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
- Safety & Security
- Observe all local, state, and federal laws related to driving (i.e., following speed limits, signage, etc.).
- Follow known and pre-mapped directions.
- Inform the Guest Service Manager and General Manager of any vehicle notifications or out-of-the-ordinary events.
- Emergency: In case of an emergency, strictly follow Opal’s safety and security training and protocol.
Quality
- Guest Service: Work closely with the Guest Services staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction.
- Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards.
- Guest Requests: Satisfy all guest requests in accordance with Opal training and standards.
- Politely greet and acknowledge all guests and hotel associates as encountered.
Requirements
- Minimum high school diploma.
- Willing to work flexible hours.
- Flexible attitude to shifts – you may need to early mornings, late evenings, weekends and/or holidays.
- Must have a good driving record and a valid driver license appropriate to the vehicle.
- Must wear appropriate uniform as prescribed by Opal’s policy.
- Must maintain personal cleanliness.
- Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects.
Specific Responsibilities
- Have a thorough understanding of all hotel operating procedures.
- Assist guest with luggage and other packages.
- Thorough knowledge of hotel staff, service and hours of operation.
- Identify guests by using appropriate title and names.
- Must maintain a consistent schedule for departing to the different stopping points.
- Must maintain daily log and submit it to the proper office at the end of each day.
- Greet guests in a respectful, friendly manner.
- Keep the vehicle clean and free of debris.
- Notify the General Manager when the vehicle needs repair or washing.
- See the vehicle has sufficient levels of gas and oil to maintain good running conditions.
- Must be able to operate a handicap lift and assist guests with disabilities as applicable.
- Routinely walk the perimeter of the hotel and pick up any debris or trash.
- Fill up the shuttle with gas.
- Perform other duties as assigned. May also serve as houseman or banquet/meeting attendant.
Optimum Attributes
- Attention to detail.
- Safe driver
- Pleasant personality
- Good Communication skills
- Well-groomed and professional appearance
- Willing to take responsibility and accountability.
- Willing to work on weekends and holidays if required.
- Consistent and congruent.
- Responsive in a timely and caring manner
- Good listener and understanding what the guest wants and needs.
Performance Standards
Performance shall be measured by the following:
- Guest Service Index (GSS).
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer