What are the responsibilities and job description for the Guest Services Manager position at Opal Key Resort & Marina?
We are looking for a highly organized candidate with excellent people skills for the position of Guest Services Manager. As part of the initial first 10 minutes of a guests experience, the Guest Services Manager is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The Guest Service Manager is responsible for the training of new Front Desk team members, as well as assisting in the supervision of Front Desk, PBX, Bellstand, Afternoon Security.
The Guest Services Manager will have tremendous patience when dealing with guests and be able to train and guide Front Desk Agents according to policy and best practices.
Responsibilities:
- Greeting guests upon arrival and making them feel welcome
- Recognizing repeat, VIP status and/or loyalty
- Administering check-ins and check-outs
- Providing front desk services to guests
- Performing the role of Manager on Duty
- Assigning rooms and taking care of administrative duties
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests, handling guest opportunities
- Training new Front Desk Agents
Qualifications:
- High school diploma or GED required, Bachelor's degree preferred
- Minimum of 2 years supervisory experience
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
