Dental Office Patient Advocate

Dental Office Patient Advocate

The Dental Office Patient Advocate will support all business operations of a high production dental practice. This position is critical in our mission to serve patients more efficiently and with high levels of compassion, and overall professionalism. This position requires the desire and ability to provide exceptional customer/patient service. The perfect candidate must be friendly and outgoing, as well as technically saavy, detail-oriented and organized. He or she will assist, administrate and facilitate all business-related duties for our office, including reception, scheduling, patient check-in and check-out, collecting patient and insurance portions, managing Accounts Receivable, and all aspects of patient dental insurance. This person is also responsible for ensuring effective patient communications – telephone, electronic and in-person. The ability to effectively multi-task and manage multiple priorities in a fast-paced environment is a must for this position

Essential Job Duties and Primary Responsibilities: (This is not intended to be a complete list.)

• Respond efficiently to the needs of patients, doctors and co-workers according to company policies and procedures, healthcare requlations and dental board standards
• Ensure accurate account management for our patients
• Assist with patient scheduling and direct patient traffic flow
• Prepare and present treatment plans and financial arrangements
• Oversee accurate processing of dental claims and insurance collections
• Manage specialist referral process
• Oversee collections and accounts receivable and make sure they remain current.
• Maintain patient data according to regulations and company policies
• Ensure that records are stored securely and in compliance with privacy and security regulations
• Take responsibility for the appearance and functionality of the office

Key Competencies, Skills and Abilities:

• Excellent communication skills
• Strong planning and organizing skills
• Strong problem analysis and problem-solving skills
• Ethical and professional judgment and decision-making skills
• High level of personal and professional integrity
• High level customer service orientation and professional awareness

Minimum Requirements:

• Associates degree in Business Administration, Medical Office Administration, or other similar degree required.
• 2-4 years experience as an Accounting Assistant or Business Administrator in a dental or medical office, or other similar business required.
• 3 years of experience with EagleSoft Practice Management Software strongly preferred. Experience in medical and/or dental insurance coding and billing preferred.

Compensation:

• $15 - $20/hour Depending on Experience.
• Upon eligibility this position may participate in a full scale of benefits including Blue Cross Blue Shield Group Health Insurance, 401k Retirement program with company matching, dental plan, and more.
• Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Ability to commute/relocate:

• Opelika, AL 36801: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20