Family Support Assistant- Entry Level

Days and hours

24 Hour Part-Time position

*Bilingual*

Tuesdays: 11:30 am - 8:00pm

Thursdays: 11:30 am - 8:00pm

Saturdays: 3:30pm - 12:00am

Operation HOPE-North County serves families with children and single women who are experiencing homelessness or are in imminent danger of becoming homeless. We provide a safe, caring, and supportive environment with wrap-around services designed to promote the rebuilding of lives and reclaiming independence.

The Family Support Assistant Position

The Family Support Assistant (FSA) is responsible for maintaining the overall personal safety of clients, staff, and volunteers by ensuring that organizational policies and procedures are followed consistently. The FSA provides respectful trauma-informed support to clients and de-escalate situations that may arise between them and/or others on shelter grounds.

Duties and Responsibilities

• Assist and support clients using trauma- informed practices to address emergent issues and day-to-day agency protocols.
• Ensure clients are safe and protected.
• Oversee safety of the facility, completing rounds inside and outside the building, and monitoring security cameras frequently.
• Work with team to prepare/maintain shelter in readiness for client activities and meals, as well as clean and prepare vacated rooms for occupancy for clients entering program.
• Communicate with staff to resolve problems by reviewing daily logs, maintaining relevant databases, and attending meetings as needed to settle incidents/issues and other relevant challenges.
• Demonstrate care and client support by listening with respect and patience, showing empathy, and providing consistent follow-through.
• Participate in acknowledgment of client progress and celebration of successes.
• Maintain appropriate client boundaries and adhere to standards set forth in the Employee Code of Conduct regarding ethical behavior, confidentiality, and conflicts of interest.
• Interact with visitors, volunteers, clients, and staff in a way that provides the best customer service and fosters community support.
• Promote Operation HOPE-North County by demonstrating courtesy, appreciation, and positive interactions with meal providers, donors, and other community contacts.
• Maintain regular and punctual attendance.
• All other duties as assigned.

Experience/Education

• High school diploma (or GED certificate) and a minimum of six months related experience and/or training, nonprofit preferred.
• Proficiency in the use of computers for word processing, data entry, email, and internet-based tools (e.g., webmail, Google Suite).
• Ability and availability to work flexible and non-traditional work hours
• CPR-First Aid certification (adult/child/infant) - Preferred - Will provide training if needed
• Mandated Reporter Certificate - Preferred - will provide training if needed

This is a great opportunity for someone committed to experience with a nonprofit organization and seeking to make a real difference in the North San Diego community! Apply now to join our team! We are an equal opportunity employer.

Job Type: Part-time

Pay: $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift

COVID-19 considerations:
To keep our staff and residents as safe as possible, we provide necessary PPE. Washing of hands and taking temperature is required. Residents shelter in place, but when they must leave the campus, they are required to shower and change upon re-entry.

Work Location: In person

Salary : $17 - $0