Property Manager Assistant- Oak Island Accommodations

Tasks and Responsibilities:

• The ability to verbally convey a detailed explanation of Oak Island Accommodation’s short term rental management program.
• To be knowledgeable with the Vacation Rental Property Management Agreement as well as the Terms & Conditions of the Rental Agreement. To be familiar with the Long Term Management Agreement as well as the Long Term Lease Agreement.
• Familiarity with the North Carolina Rental Act, the North Carolina Real Estate Manual and the North Carolina Association of REALTORS® Property Management Legal Handbook and to promptly and accurately refer to any of these when required.
• Acceptance of unscheduled potential clients at the front desk and/or to commute expeditiously to a property at any given time.
• Maintenance of homeowner relationships through frequent contact via email, phone conversations or in person.
• To return attempted contact made by anyone (first and foremost being owners and tenants) in a timely manner. Phone calls and email same day but no longer than the following business day in worst case scenarios.
• Strive to improve on services to homeowners and tenants in addition to internal policies and procedures.
• Welcome integration with other property managers in a harmonious manner. Additionally, this required business mentality holds true for all employees, vendors and any persons affiliated with Oak Island Accommodations, Inc.

Required Knowledge/Skills:

• Considerable experience in a customer service oriented environment.
• Positive attitude and willingness to assist others.
• High level of organizational and multi tasking.
• Ability to manage owners and tenants alike who are in a heightened emotional state while maintaining a positive and professional manner.
• Ability to negotiate with individuals paired with empathetic observation.

Job Qualifications:

• A high school degree.
• A valid North Carolina license.
• Must be able to work weekends and holidays with inconsecutive days off.
• Required to participate in Manager on Call Rotation which includes late evening/night work responsibilities.

Disclaimer: This instrument is used as a guideline for the named position and is in no manner an employment contract. Therefore, Oak Island Accommodations reserves the right to modify job descriptions and duties at any given time and without forewarning.

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