What are the responsibilities and job description for the IT Support Specialist position at OPPORTUNITY PARTNERS?
Why Opportunity Partners?
As part of a mission-focused nonprofit that values positive impact, compassion and partnership in our community, Opportunity Partners will train you for success! Join our award-winning team where youll do life-changing work and help advance the quality of lives for people with disabilities. Our staff works together in achieving the common goal that people of all abilities can thrive in the world. If you want to earn more than just a paycheck, please apply today!
Job Summary:
The IT Support Specialist provides direct support to Opportunity Partners organization and employee with all changes, corrections, installations and repairs of all technology related services and hardware. Ongoing life cycle management of all technology resources from acquisition, deployment, support and disposal. Provide additional support for back-office systems and supplementary support for business and data analysts. Escalation of issues as appropriate and follows both industry best practices and departmental policies and procedures.?
- Work Schedule: Monday to Friday from 7:30 AM to 4:00 PM. This is a hybrid position.
- Wage: $19.50 per hour
How will you make a difference?
- Provide technical support to end-users both in person and remotely. Utilize customer service skills and resolve technical issues. Maintain company equipment and security according to established policies and procedures. Document all resolution and issues per department policy. Escalate issues per department policies.
- Collaborate with other IT professionals to address complex technical problems.
- Troubleshoot and resolve back office and case management systems support and escalate issues to Associate IT Director.
- Configure security management and hardware and server support for Opportunity Partners locations. Adjust settings, profiles and access to accommodate changing business needs and roles. Document changes and issue resolution. Escalation of issues per departmental policies.
- Continual training and development of relevant skills, knowledge and techniques. Includes both technical and non-technical skills and cross training in other areas within the department. Increasing knowledge of the business functions and roles.
What will you bring to Opportunity Partners?
- A desire to make a positive difference in the lives of people with disabilities!
- High school diploma or GED preferred
- Knowledge of Windows OS, HIPAA, Basic Computer Hardware & Security Concepts, & Microsoft Office 365
Opportunity Partners is an Equal Opportunity employer committed to affirmative action and a welcoming environment for people of diverse communities. Our call to advance diversity, equity and inclusion is rooted in our organizational values and in our mission.
Salary : $20
