What are the responsibilities and job description for the Patient Care Coordinator position at Optimal Chiropractic and Wellness?
Optimal Chiropractic and Wellness is a multidisciplinary chiropractic practice that is constantly growing and improving. Our team approach combines physical and chiropractic therapy with massage and nutrition to promote healthy and active patients and clients. We are conveniently located in the heart of Cambridge, a 3-minute walk from the Porter Square T- station.
Who are we looking for?
A resourceful team player who can prioritize well, empathize with our patients, and take initiative to provide exceptional customer service! You’re a fast learner, adaptable, with fantastic problem solving skills, and meticulous. You value positivity and being a part of a team that has a sense of humor, with an emphasis on communication. If you check all these boxes but don’t have experience working in the healthcare or service industry, no worries, please apply anyway! We’re willing to train the right candidate for this role!
In this role, you will be responsible for:
- Scheduling patient appointments, managing cancellations, verifying patient insurance coverages.
- Handling new patient intake calls; accurately inputting demographic and insurance information into our scheduling software; assessing patient concerns to ensure they are booked with the appropriate doctor.
- Staying informed and being transparent with patients about their financial responsibility; collecting any outstanding balances;
- Managing patients’ prior authorization and referrals, requesting additional visits when needed and notifying patients when there may have a lapse in coverage;
- Responding quickly and thoroughly to emails and voicemails from both patients and coworkers.
Our hiring process consists of 2 interviews (one phone or virtual, one in-clinic), and two professional reference checks.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- Clinic
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $17 - $20