What are the responsibilities and job description for the Customer Service Representative (CSR) position at OptimalShip?
Optimal Ship is a global logistics company that assists other businesses with shipping worldwide. We are looking for Customer Service Representatives that will help our customers with any questions regarding our company, their accounts, quotes, and shipment statuses. Our employees are confident and excellent communicators who are passionate about building relationships with new people and providing world-class service.
Responsibilities:
- Take an active role in educating customers about our company
- Answering inbound calls and placing outbound client retention calls
- Process over the phone payments
- Understanding client needs and offering solutions and support
- Presenting and delivering information to clients
- Handling all client's questions in a professional and timely manner.
Qualifications (Required):
- Customer service experience
- Available Monday through Friday
- Basic knowledge of Microsoft Office
Qualifications (Preferred):
- QuickBooks experience
- Ability to multitask while working with customers
- Detail oriented
- Proficient typing skills
- Team player
- Friendly and willing to solve problems
- Bilingual is a plus
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- We are open Monday through Friday 7:00 am to 7:00 pm. What is your availability to work within these times?
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $14 - $16