What are the responsibilities and job description for the Customer Success Manager position at Optimove?
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!
Responsibilities:
- Own overall client relationship, enabling them to unlock value from their partnership with Optimove
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer’s advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
- Communicate major product updates and releases ensuring clients enact changes
Requirements:
- Bachelor’s degree
- 1-2 years of experience in customer-facing roles
- Extremely strong presentation and communication skills
- Proactive, highly organized, with the ability to manage multiple tasks
- A true value-enabler who relishes helping clients achieve their business goals
- Fast learner who can understand and articulate technology at any level
- Rich and effective interpersonal skills
- Strong analytical skills
- Growth mindset – always pushing yourself out of your comfort zone
For those applicants in the NYC area, the base salary range for this role is $65,000 to $75,000. The salary offered will be based on experience, role, and location.
Salary : $65,000 - $75,000