community Liaison

Job Summary
We are seeking a Patient Care Coordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices.

Responsibilities

• Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans
• Ensure a high level of care for the patient given by the home health aides
• Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift
• Managing last minute calls outs, finding appropriate coverage
• Communicate with referral sources and Service Coordinators to provide an excellent customer service experience
• Educate patients on their healthcare options & matching them to the appropriate caregiver(s)
• Manage Caseload of 100 patients
• Great customer and patient service
• Ability to work under pressure
• Review the care plan with patients and caregiver
• Resolve caregiver and client grievances and complaints
• Address over utilization of hours
• Reporting personnel performance issues
• Detailed Oriented
• Excellent communication skills
• A caring and compassionate personality
• Ensure caseload retention
• Contribute to team efforts by accomplishing related results as needed
• Recruit and train staff

Qualifications

• High school graduate
• 3 Years experience in a Home Care or Service Coordination role
• Demonstrated capability maintaining strict confidentiality
• Proven ability to generate leads and monitor referrals
• Strong typing and computer skills
• Comfortable with closing/asking for business
• Well organized, accurate, and attentive to detail
• Excellent communication, public relations and follow up skills
• Experience with HHA Exchange and EVV

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Careers Advancement

Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family.