What are the responsibilities and job description for the Customer service specialist position at Oral Arts Laboratory?
Company name : Oral Arts Dental Lab
Oral Arts Dental Lab
Position :
Customer Service Specialist
Location : Huntsville, AL
Huntsville, AL
Pay / Salary is based on relevant experience.
Oral Arts is a full-service family owned and operated dental laboratory. We manufacture dental prostheses, such as crowns, bridges, implants, dentures, partials, orthodontic appliances, etc.
and have an immediate need for a Customer Service Specialist.
Benefits of being part of the Oral Arts Team : Health, Dental, and Vision InsuranceRetirement plan with company matchDisability benefitsLife InsurancePTO and Holiday payOpportunities for growth including paid continuing education, cross-training, and leadership roles.
Description of responsibilities include, but are not limited to :
Receive incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics.Receive calls from new customers for new doctor kits.
Corresponds with accounts via phone, email, and live chat.Responsible for the daily call list of cases that need more time from the doctor.
Communicate customer issues / concerns to appropriate management in timely mannerTech service (looking up information or answering questions internally from supervisors, expeditors, etc)Responsible for monthly Excel data collection as well as Excel chartsPrint all shade photos and attach each to the appropriate caseIssues credit slipsTake Credit Card paymentsScheduling Out of Lab custom shadesBack up for scheduling In-town & FedEx pickupsPlace orders for products, supplies or parts w / the appropriate depts.
Calls for cases not meeting due date, shades needed, photos & simple dentist requests.Schedule newly logged in cases & Rescheduling late casesSome Log In- (3M cases)Corrects log-in errorsWorks closely with techs, expeditors, supervisors, and shipping to ensure strong communication (such as special alerts)Runs reports for supervisors as requestedResponsible for New Doctor calls and Reactivated AccountsOther duties as assignedRequired experience :
High school diploma or equivalent requiredMust have a minimum of 1 year of experience in a customer-focused positionExperience with computers, including Microsoft Word, Excel, and OutlookPreference will be given to candidates with previous dental experience including experience as a dental assistant, laboratory technician, or prior job experience in a dental implant manufacture company
For information on Oral Arts, please visit our website at www.oralartsdental.com.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time and may involve climbing stairs regularly.
Additional physical requirements may include : Frequent lifting and / or moving up to 25 pounds and occasional lifting and / or moving up to 50 pounds.
Oral Arts Dental Laboratory is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr
Last updated : 2024-04-07
