Community Transportation Coordinator

Since its formation in 1991, the Orange County Transportation Authority (OCTA) has kept residents and commuters moving throughout the 34 cities and unincorporated areas of Orange County. OCTA’s responsibilities, programs and services impact every aspect of transportation within the state’s third largest county.

OCTA keeps people moving by reducing freeway congestion, improving safety and efficiency on our local roads, providing bus service and regional multimodal connections, helping people find ways to leave their cars home, and providing safe, convenient transportation to those with special needs. OCTA’s core values consist of integrity, teamwork/partnership, communication, customer focus, can-do spirit and safety.

Overview:

Under general supervision, performs a variety of administrative and analytical duties relating to mobility management and assisting targeted individuals with their paratransit and/or non-paratransit transportation needs.

This is an exempt position in Salary Grade P: Min $71,822.40 – Mid $87,068.80 – Max $102,294.40 annually. The starting salary will be within this range based on qualifications.

The position will remain open until filled.

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

• Maintains the comprehensive specialized transportation database which includes detailed information on specialized services operated through Orange County. Coordinates with various internal and external stakeholders to create a specialized services handbook for Orange County.
• Performs extensive marketing outreach and partnership building with human services agencies, organizations, and other entities throughout Orange County to gain support and participation for mobility management programs.
• Develops and implements mobility planning services including transit training and other alternatives to enhance mobility among seniors and persons with disabilities.
• Promotes the program through public presentations at service organizations, community groups and appropriate gatherings.
• Establishes project and program policies and performance measures. Performs program monitoring and reporting.
• Facilitates public outreach and communication activities, including meetings and workshops. Develops and distributes public communication materials to support services and programs including the transit newsletter and other public information pieces.
• Contacts riders and applicants that are not OC ACCESS eligible or have a restricted eligibility to identify transit options to meet their mobility needs using existing public resources to determine such transportation options including the Orange County updated Coordination Plan.
• Facilitates administrative recordkeeping activities associated with the mobility management program, including program files and documentation. Assists in the preparation of necessary reports, statistics and other documents.

Any combination of education and experience equivalent to a bachelor’s degree in transportation, business/public administration, project management or related field and a minimum of three years of experience related to the position. Experience in the transportation industry working with persons with disabilities, and familiarity with mobility management, ADA and paratransit is desirable.

Knowledge of:

• Accessibility features on fixed route and paratransit vehicles. Project and program management principles.
• Computer applications and database software including Microsoft Office Suite.
• Knowledge of Trapeze preferable.
• Principles of recordkeeping, data collection and data management.
• Contract administration and procurement process.
• Special needs of people using transit services under the ADA.
• Mobility planning services.

Ability to:

• Work independently, and exercise judgment and discretion with confidential information.
• Plan and organize work; meet schedules and timelines.
• Organize and maintain program/project documentation and records.
• Communicate effectively both orally and in writing with customers, citizen groups and the public on sensitive issues.
• Use a computer and a variety of software programs to maintain data and compile reports.
• Establish and maintain effective working relationships.

Working Conditions/Physical Activities:

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).

Positions in this class typically require:

• Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
• Requires ability to understand verbal communication and to respond effectively.
• Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

Application and Selection Process: ADD TO EXTERNAL WEBSITES ONLY

This position will remain open until filled. For further information about this exciting career opportunity and to apply online, please visit our website at _____________________________ (Be sure to update web address with correct link from our external site and hyperlink).

We are unable to accept resumes in lieu of an online application. For additional information, please contact the Employment Office at (714) 560-5600.

Compensation and Benefits:

OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.