Technical Specialist Supervisor

Technical Specialist Supervisor

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

Technical Specialist Supervisor with a passion for electric vehicle technology and a proven track record of supporting service technicians. Candidates are skilled at understanding the technical functions of electric vehicles and providing in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

Position Responsibilities

· Daily Technical support of Orange EV Field Service Technicians via Teams, phone, or in-person

· Provide guidance to Engineering Departments regarding product design from a serviceability perspective

· Creation of technical documents including Troubleshooting Guides, R&R instructions, and Service Manuals

· Develop, maintain, and grow a dispatch system for incoming support requests

· Design and implement a standardized process for tracking and reporting key metrics related to support provided to internal and external technicians

· Support the Technical Training department by creating and delivering targeted training modules.

· Collaborate with Quality and Warranty and Engineering teams to identify and escalate field issues, while maintaining and reporting on relevant metrics.

· Cultivate and manage relationships with third-party technical support teams and independent technicians.

· Establish and promote service standards and best practices for technicians in the field.

· Coordinate with Service Management and Training teams to guide technicians toward appropriate modular training programs.

· Develop and maintain a structured process for validating service procedures to ensure accuracy, efficiency, and safety.

· Manage the schedule of the Technical Support team to ensure availability to Service Technicians

· Delivering ongoing performance coaching and development support to the Technical Specialist Team

· Leading and conducting comprehensive annual performance reviews

· Addressing performance issues and administering disciplinary actions as needed in alignment with company policies

· Establishing, managing, and supporting a team of direct reports to foster engagement and accountability

Position Qualifications

· 3 years of Automotive or related technical experience

· Bachelor’s degree in a related field preferred

· Excellent Organizational Skills

· Problem solver – adept at troubleshooting and resolving issues

· Proficient with Microsoft Office Applications: Word, Excel, and Outlook

· Technical Writing Experience is a plus

· Computer and Software Setup Experience a plus

Physical Requirements

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards
• May require duties performed in a warehouse or production setting, including loud noises.
• Work in a stationary position up to 75% of the time

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity