Idaho Office Manager

Description

For over five decades Orange Torpedo Trips has been a leader in the outdoor adventure community, guiding unique and thrilling river based vacations the world over for our family of adventurous clients. Being a part of Orange Torpedo Trips means becoming a participant in our story, which is the story of us being active players in some of the most powerful and important memories people will create in their lifetime. Through our river based adventures we provide confidence and relaxation to our travelers. We give them space to bond with their kids and opportunities to forget their everyday struggles. We are stewards of the areas we love and we show others why the places we travel are worth loving and protecting. In being a part of Orange Torpedo Trips you forever become a part of our family as we become a part of the families who travel with us.

The Idaho office manager is a front line position in our interactions with our guests.  The core of this position is guest services and is best filled by someone who is passionate about hospitality.  Our goal is to ensure guests have an outstanding experience at every interaction from booking their adventure to the follow up after the trip. This is a leadership position in this effort.

The office manager is the lead representative in Idaho interacting with guests prior to their trip.  This person will answer phones to sell trips. They will call guests prior to trips to answer questions they may have. Finally this person will often be in the office when guests arrive in the morning for their trip to check them in, answer questions, ensure payment and that all paperwork is filled out.

This person is also the lead on ensuring the guides have all the guest information needed to run great trips.  The office manager ensures all rosters are printed, that guests have supplied needed information and signed paperwork, and that the guides know anything they need to know about the guests to run a great trip.

This position answers to the Idaho Manager and the managing partner. Staff housing is available.

Qualifications

OTT Attributes - OTT people have:

Intellectual Curiosity

- Desire to learn new skills

- Active as a student or in one’s profession - History of taking on new challenges

- Creative problem solver

Desire for personal growth

- Seeks out new challenges

- Desires to have new experiences

- Participates in leadership development

- Appreciates critique as an opportunity for improvement

Self-awareness

- Self-confident in one’s ability to lead

- Self-confident enough to allow others to lead

- Humble enough to admit what one needs to learn

- Confident enough to accomplish something after saying they can do it - Healthy balance of fear and confidence

Love for adventure

- Passion for the outdoors

- Love for rivers

- Strong desire to share wild places with our clients

- Thrive in adverse circumstances

- Have a strong sense of emotional stability as circumstances change

Idaho Office Manager specific needed skills

• Be a self-starter. This position requires the ability to operate with significant independence after initial goals and vision are provided.
• Experience in phone sales and/or customer service preferred.  Be ready to offer a wonderful experience for folks who call to book trips.
• Comfortable with Microsoft TEAMS and office suite.
• Be organized.  Work well in systems with the ability to have consistent daily systems to support other staff.
• Ability to drive a 12 or 15 passenger van if needed.
• Be good at working with fun loving, primarily 18-30 year old, river guides.

Salary : $13 - $16