Process Coordinator

Responsibilities

We're excited to see what you'll bring to our team! We are seeking a Process Coordinator to support our process maturity initiatives and manage onboarding processes as we partner with the world's leading automaker. If you're ready to drive high-level projects to success, we're eager to welcome you aboard. As a Process Coordinator, you will play a key role in documenting operating procedures for our call center agents and organizing knowledge management resources. Additionally, you will support onboarding activities, including title management, inventory tracking, and responding to customer inquiries, ensuring a seamless process for all stakeholders. Responsibilities:

• Process & Operations Management
• Manage the process for vehicle onboarding, offboarding, and inventory tracking.
• Manage the license and title process, track registration status, manage vehicle registration renewals, and support the vehicle remarketing process.
• Provide support to stakeholder inquiries.
• Identify process improvement opportunities and help with the redesign.
• Knowledge Management
• Develop standardized responses and templates for customer agents to utilize for chat and email conversations, aiming to enhance the quality and consistency of customer interactions.
• Create, publish, and manage documents such as operational procedures, job aids, and reference guides.
• Facilitate regular reviews with SMEs, ensuring their insights are incorporated to maintain document accuracy and completeness.
• Help ensure documents comply with legal and compliance requirements, writing style, structure, and format standards.

Qualifications/ What you bring (Must Haves):

• At least 3 years of process management or equivalent experience.
• Experience creating standard operating procedures or similar documentation.
• Highly skilled with MS Excel and PowerPoint.
• Experience facilitating meetings.
  
  

Added bonus if you have (Preferred):

• Fleet management experience.
• Experience working with call center agents.
  
  

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
  
  

Additional Responsibilities:

• Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
• Contribute to OrangePeople technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.
  
  

About us:

OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.