What are the responsibilities and job description for the Studio Manager position at Orangetheory Fitness - Northern California - #0195?
We are currently seeking qualified full time Studio Managers that are keen on driving sales and service excellence for our professional group fitness training facilities in Pacifica, CA. As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation/marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Properly managing and exceeding all OTF sales and operational budgets
- Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
- Responsible for overseeing the sales process and systems
- Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers and staff
- Compliance and adherence to OTF Business Policies for daily studio operations
- Monitor the hiring, training and scheduling of all OTF studio staff
- Responsible for recruiting and on-boarding all new OTF employees
- Develop a high energy culture through contests and incentive based motivation
- Model all studio activities through self-involvement (leading by example)
- Train and mentor subordinates for ongoing success and future growth
- Ensure OTF branding through consistency and continuity in all actions
- Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
- Manage disciplinary actions involving all OTF studio employees
- Responsible for meeting performance metrics ( KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
- Be promotionally-oriented and have the ability to direct sales through company required outreach programs
OPERATIONAL DUTIES:
- Responsible for 30-60-90 and annual OTF staff performance reviews.
- Enforce OTF corporate policies, business practices, systems and processes.
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
- Provide and maintain the highest level of customer service
- Provide effective decision making regarding customer service issues
- Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
- Responsible for ensuring that the facility is clean, maintained and operationally sound.
JOB QUALIFICATIONS:
- Proven sales leadership REQUIRED!
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Min 2-3 years of previous sales experience required
- Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
- Previous management experience in the health & fitness industry strongly recommended
- Strong work ethic, integrity, and professional demeanor
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Solid verbal and written communication skills required
- Ability to multi-task and manage client and staff concerns
- Strong computer skills required with knowledge of MS office programs (Excel, Word)
- Associate or Bachelor's degree in business or related field with 3 years of management experience preferred
- Ability to work and function in a TEAM environment
- Flexible to work day, evening and/or weekend hours as needed
- Health & Fitness minded people with a passion for fitness strongly preferred
COMPENSATION:
Salary Bonus Commission
Salary : $0