Ticket Services Associate

The Ordway: The Ordway Center for the Performing Arts is one of the leading performing arts centers in the United States and a catalyst for vibrant arts in Minnesota. Powered by hundreds of talented and dedicated staff members and volunteers, the Ordway is renowned for its multidisciplinary programming, welcoming atmosphere, and comfortable environment. The Ordway welcomes audiences of all ages and backgrounds for year- round eclectic and entertaining offerings, including Broadway musicals, concerts, dance, vocal artists, and new works. Performances take place in the 1,900-seat Music Theater and a 1,100-seat Concert Hall. The Ordway serves tens of thousands of students and families each year through its arts education and community impact programs, and is a proud member of the Arts Partnership, a collaboration comprising the Ordway, Minnesota Opera, The Saint Paul Chamber Orchestra and Schubert Club.

Position Purpose: The Ordway Center for the Performing Arts is seeking part-time Ticket Services Associates with an aptitude for technology to learn how to use our ticket software, to process transactions, and provide exceptional customer service for our patrons. This position is perfect for someone who enjoys a high-activity atmosphere, solving problems, making conversation, and building relationships. These roles will work during performances on nights, weekends, and holidays to support the variety of events at the Ordway. Scheduling is as needed based on the event calendar; evening, weekend and holiday availability is required.

Position Details:

• Posting Date: 8/4/25 - The Ordway is dedicated to building an equitable environment and strongly encourages applications from populations underrepresented in the theater field.
• Employee Type: Nonexempt, Part Time
• Pay: $17.50 - $19 per hour
• Department: Ticket Services
• Reports to: Director of Ticket Services
  

Key Performance Areas:

• Become proficient in using AudienceView. To process transactions including single, group, and subscription ticket sales
• Contribute to data integrity by accurately entering information into AudienceView and completing data projects as necessary.
• Maintain a working knowledge of Ordway programming, processes, and policies.
• Provide exceptional customer service according to Ordway’s service standards and guidelines to ensure the Ordway experience (both in person and by phone).
• Participate in revenue generating efforts including upselling, cross-selling, donation requests, and other sales and marketing campaigns as requested.
• Perform miscellaneous duties as assigned that support the success and business needs of the Ordway

• Provide Ticket Services support for Ordway, Rental, and Arts Partner events which may include ticket distribution, sales, and customer service resolution.
Accurately handle cash transactions and reconcile sales with end-of-day reports.

Other Qualifications:

• High school diploma or GED.
• At least one year of sales or customer service experience is required. In person sales experience preferred.
• Computer ticketing and experience preferred, experience with AudienceView ticketing software a plus.
• High degree of sensitivity for confidentiality.
• Successful candidates must be committed to working with diverse community populations.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to operate software including basic Outlook email functions), Teams, Excel, Word, and internal phone system.
Elementary math skills including addition, subtraction, multiplication, division, decimals, and fractions.

To Apply: For more information or to apply, visit ordway.org/employment. Ordway is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, age, local human rights commission activity, national origin, and veteran, or disability status. The Ordway Theater and administrative office are wheelchair accessible and service animals are welcomed. All applicants who have questions or would like to request a reasonable accommodation or interpreting assistance for job interviews are encouraged to reach out to Human Resources.