What are the responsibilities and job description for the Field Service Technician position at Oregon Lottery?
Do you have experience servicing and repairing equipment? Do you enjoy making connections while maintaining a route? We are looking for one (1) Field Service Technician to join the Field Service Team within our Gaming Operations division at the Oregon Lottery.
You must be able to work within the Portland Metro Valley with a Wednesday through Saturday 8 AM to 6:30 PM schedule. Hours worked on Saturday will qualify for a 10% weekend shift differential.
Did you know that the Oregon Lottery is a leader in the gaming industry; and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce and we want you to join us to be part of the impact.
About the Role
You will report to the Supervisor in Field Service, and maintain, service and repair Oregon Lottery equipment within retailer establishments, while building relationships with retailers. You will complete all projects and video lottery preventative maintenance during the specified time frames for a designated area of assignment. You will also provide customer service for Oregon State Lottery retailers and players.
You Will:
Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty (FISH). Support and integrate into your work the Lottery's commitment to:
Responsible gambling
Diversity, equity, and inclusion
Culture of safety
Maintain, service and repair Oregon Lottery equipment.
Respond to field requests.
Work hours/shifts including nights and weekends to meet needs.
Check gaming equipment, identify problems, and take corrective action.
Perform preventative maintenance on Lottery equipment.
Maintain assigned vehicle and inventory of supplies.
Complete required paperwork.
Attend required trainings.
You Have:
Minimum Qualifications
Associate's Degree and three (3) years of experience repairing and maintaining electronic equipment and providing technical support; OR
Five (5) years of experience repairing and maintaining electronic equipment and providing technical support.
Licenses or Certifications
Valid driver's license in their state of residence
Special Qualifications
Candidates must live within 30 minutes of the assigned route to be eligible for consideration.
As a member of the Lottery Family, you will enjoy:
Work/life balance
Vacation Leave: 10 hours per month, with increased accruals every 5 years
Sick Leave: 8 hours per month
Personal Business Leave: 24 hours per year
11 Holidays per year
Telework and flexible schedules for eligible positions
Benefits
Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available