What are the responsibilities and job description for the Front Desk Agent position at Origin Hotel Kansas City?
Front Desk Agent
Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Located on the Berkley Riverfront, Origin Hotel Kanas City is a fresh face in the Kansas City's River Market District, the city's original neighborhood on the Missouri River. It sits within walking distance of the brand-new CPKC Stadium, the first women's professional sports stadium in the world, and the soon-to-debut Kansas City Streetcar extension.
Job Description
The Front Desk Agent will be responsible for providing exceptional customer service to guests and visitors of the hotel. The agent will be the first point of contact for guests and will be responsible for greeting them, checking them in, and providing information about the hotel and surrounding area. The agent will also be responsible for answering phone calls, making reservations, and handling guest complaints and requests.
Responsibilities
- Greet guests and visitors in a friendly and professional manner
- Check guests in and out of the hotel
- Provide information about the hotel and surrounding area
- Answer phone calls and make reservations
- Handle guest complaints and requests
- Maintain a clean and organized front desk area
- Assist with other duties as assigned by management
Requirements
- High school diploma or equivalent
- Previous customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail
- Ability to work a flexible schedule, including weekends and holidays
Source: Tandem Hospitality Group
Hotel Front Desk Agent
TS2 Hospitality -
Warrensburg, MO
Front Desk Agent
LOTUS HOLDINGS LLC -
Independence, MO