System Engineer 2 - Web Services Engineer

Position Description

• Installation and Configuration: Install and configure web server software (e.g., Apache, Nginx, IIS) and related components.
• Maintenance and Upgrades: Regularly update and patch web servers to ensure they are secure and performing optimally.
• Monitoring and Performance Tuning:
  • Monitor server performance and troubleshoot issues to ensure high availability and reliability.
  • Ensure compliance with Service Level Agreements (SLAs) by proactively identifying and resolving performance bottlenecks and potential issues.
• Security Management: Implement and maintain security measures to protect web servers from threats and vulnerabilities.
• Backup and Recovery: Manage backup and recovery processes to ensure data integrity and availability in case of server failure.
• Documentation: Maintain accurate documentation of configurations, procedures, and policies.
• Collaboration: Work closely with development and IT teams to support web application deployments and ensure smooth operation.
• User Support: Provide support to users and developers for web server-related issues and inquiries.
• Ticket-Based Support: Manage and resolve support tickets in a timely and efficient manner, ensuring user satisfaction.
• Customer Service: Provide excellent customer service by effectively communicating with users and stakeholders, addressing their concerns, and providing solutions.
• Automation and Scripting: Develop and maintain automation scripts to streamline server management tasks.
• Compliance:
  • Ensure that web server operations comply with organizational policies and industry standards.
  • Maintain compliance with DISA (Defense Information Systems Agency) standards and guidelines.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Experience with monitoring tools and performance tuning.
• Familiarity with CI/CD pipelines and DevOps practices.
• Familiarity with database management systems (e.g., MySQL, PostgreSQL).
• Knowledge of configuration management tools (e.g., Ansible, Puppet, Chef).
• Proficiency in scripting languages (e.g., Bash, Python, PowerShell).
• Relevant certifications such as AWS Certified SysOps Administrator, Red Hat System Administrator (RHSA), Microsoft Certified: Azure Administrator Associate.
• Strong understanding of network protocols, DNS, SSL/TLS, and web security practices.

Certification Required:
IAT Level II cert required
CompTIA Security CE

Experience:
HS or GED 19  Years experience
Bachelors 14 Years experience

Clearance Required:
TS/SCI FS poly

Position requires a TS/SCI.