What are the responsibilities and job description for the HVAC Technical Support Advisor position at ORS Partners?
Overview
HVAC Technical Support Advisor
Location: Remote (PA/NJ/DE region)
8am-5pm M-F
Peirce-Phelps, LLC is accepting applications for an experienced Tech Support Advisor to provide technical support to our dealer base in the Tri-State area. This is an exciting opportunity to join an amazing team! Apply today for more information!
Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. In addition, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high quality manufacturers that stand behind their products. Together, we create a solid bond that is long-term and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of!
Requirements
- HVAC service experience (Prefer 10 years Residential/Commercial)
- Strong troubleshooting and analytical skills
- Solid verbal and written communication skills
- Proven ability to work in a fast-paced environment
- Excellent customer service skills including organizational, interpersonal communication, and presentation skills
- Strong work ethic
- Experience working cross-functionally with many internal group, successfully
Duties
- Trade knowledge of HVAC systems, both Residential and Commercial
- Installation requirements plus basic code knowledge
- Service troubleshooting skills
- Ability to read/troubleshoot from wiring diagrams
- Ability to comprehend then rearticulate technical manuals/instructions
- Self-sufficient, proactive doer who works well within a team
- Willing to embrace, learn new technologies
- Problem resolution
- Negotiation skills
- PC capable including Word, EXCEL, PowerPoint
- Strong communication skills with all levels of technical knowledge
- Customer Service oriented
- Knowledge of HVAC controls
- Occasional travel to Peirce-Phelps branch locations
About Us
Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.
Find out more about Peirce-Phelps at www.peirce.com.
Why work with Peirce Phelps?
- Highly competitive pay
- Comprehensive benefits package
- Medical, dental, vision
- HSA available
- Wellness incentive program
- 401k w/ company match
- 3 weeks Paid vacation
- 6 Sick days
- 9 Paid holidays 2 floating holidays
- Short- and long-term disability
- Life insurance
- Supplemental insurance available
- Tuition Reimbursement.
- Growth and advancement Opportunities.
