IT Support Specialist

Since 1969, OCR has been local and physician-owned with strong ties to the community. With a talented, hardworking and friendly staff, we all work toward the common goal of serving the residents of CO, WY, and NE with specialty-focused care. We are experiencing tremendous growth and are looking to add talented people to our team in all of our locations!

The IT Support Specialist is a key foundation of the IT department. The specialist will be involved in keeping daily operations working efficiently by assisting with helpdesk tickets, by installing and maintaining reinvestments in hardware and software, and by researching and documenting technical solutions.

Duties Include:

• Provides IT support (including cloning, installing, modifying and repairing) of existing hardware, software, network configurations and new system initiatives directly to end-users over the phone, through email, or on-site at OCR locations.
• Assists with user account creation, modification, and termination for IT network and applications.
• Inventories and maintains OCR spare computer equipment (printers, scanners, smartphones, tablets, etc.)
• Assists with IT equipment and license asset management (inventory, tracking, moving, disposition).
• Confers with IT staff to establish and maintain requirements for new systems or modifications.
• Tests compatibility of new applications with operating system upgrades and existing applications.
• Manages the day-to-day operations of the information systems infrastructure including the Helpdesk ticketing system and software requests (adding/terminating users, assigning rights and access, resetting passwords, and maintaining the system directory) and troubleshooting
• Researches technical documents, confer with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates and maintains IT documentation and technical knowledgebase.
• Provides technical support to physicians, management and staff.
• Oversees the daily performance of computer systems to maintain service and/or identify and correct core problems.
• Monitors and maintains appropriate patching levels of operating systems and applications.
• Maintains adherence to OCR IT policies and procedures.
• Other duties as assigned

Qualifications:

• Associate's degree or equivalent in computer science, information systems, or related field, required. Bachelor’s degree preferred
• Two year’s experience with Microsoft operating systems and Microsoft Office suites
• Experience with software maintenance and testing
• Additional education may be substituted for experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.)

• The work environment is the typical medical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is regularly required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-Time

Location: Fort Collins, travel to other locations may be required for coverage and staffing needs

Pay: $50,000 - $70,000/year, commensurate with experience

Benefits:

• Medical, Dental, Vision coverage
• Life and AD&D Insurance
• Short Term and Long Term Disability Insurance
• Retirement savings and profit sharing plan participation
• Employee Assistance Program
• Continuing Medical Education (depending on position)
• Paid Time Off

*Benefit eligibility is dependent on employment status, and a waiting period may apply.

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

Salary : $50,000 - $70,000