Service Ambassador

Description

SERVICE AMBASSADOR ESSENTIAL FUNCTIONS:

• Answer a high volume of incoming phone calls to the call center in a timely manner. 
• Direct calls appropriately by transferring and or taking detailed messages. 
• Schedule appointments according to physician profiles 
• Some insurance/billing experience, however not a requirement 
• Ability to communicate professionally, both oral and written for clear, legible messages 
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers 
• Assist with any other task assigned. 

SERVICE AMBASSADOR SALARY & BENEFITS:

$18-19 Per hour

• Medical, Dental and Vision Insurance within 60 days of employment
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Annual stipend for continuing education in certain positions
• Retirement Plan eligibility after one year of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

Requirements

SERVICE AMBASSADOR REQUIRED QUALIFICATIONS AND SKILLS:

• High school diploma/GED or equivalent previous experience as a service ambassador
• Excellent customer service
• Experience and knowledge of medical and insurance is recommend, but not required 
• Experience in EMR systems, Allscripts experience is a plus 
• Ability to handle high patient volumes. 
• Ability to maintain composure when stressful situations are encountered. 
• Ability to multi-task and prioritize
• Have strong communication skills 
• Be able to multitask and work both individually and as a team 
• Have strong computer skills; experience in EMR and/or Allscripts a plus 
• Demonstrate emotional intelligence 
• Have pride in ones work as well as a passion to help patients with the best care 

SERVICE AMBASSADOR WORKING CONDITIONS:

• Typical business office environment 
• Possibility of local travel 
• Constant viewing of computer monitor, mousing and typing 
• Frequent standing, walking and sitting 
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more 
• Occasionally lift and/or move up to 50 pounds 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus 
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job