What are the responsibilities and job description for the Customer Care - Technical Support Specialist position at OSI Engineering?
Job Summary:
As a Customer Support / Care Experience Specialist, you will primarily be responsible for answering incoming calls regarding the usage of technical products. The ideal candidate will be passionate about creating a positive customer experience in a team-oriented environment.
Responsibilities:
- Interact with customers via telephone, email, or online chat to provide support and information on products / services
- Ensures that appropriate actions are taken to resolve customer problems and concerns
- Capture insights from customer interactions to identify trends and emerging issues
- Report process issues that require updates or adjusting
- Engage in ongoing training for a comprehensive understanding of all company products and features
Qualifications:
- 1-2 years of recent tech support experience (Mac and Windows preferred)
- Ability to learn quickly and then help train or teach others
- Ability to explain technical topics to all audiences
- Excellent written and verbal communication skills
- Patience, empathy, and a positive mindset
- Experience with API development and integration with third-party services, a nice to have
Location: Tucson, AZ
Type: Full-Time (permanent)