Service Delivery Intern

S2 Global is the leading provider of security screening solutions and has extensive experience in program assessment, technology deployment, operation management, image analysis and maintenance services at major events, ports, land borders and air cargo facilities. Focused on Operations, Integration and Training, S2 Global’s solutions ensure that customers have the advanced technologies and sophisticated techniques to significantly increase their screening capabilities. 

The Service Delivery Intern will play a crucial role in supporting the Service Delivery team by assisting with various tasks related to support, inventory management, and fulfillment. This position offers an excellent opportunity to gain practical experience in a dynamic work environment. The ideal candidate should be detail-oriented, organized, and eager to learn.

• Support Ticket Management:
• Assist in handling incoming support tickets from customers or internal teams.
• Log, categorize, and prioritize tickets based on urgency and impact.
• Collaborate with team members to resolve issues efficiently.
• Inventory Management:
• Maintain accurate records of inventory items (hardware, software licenses, etc.).
• Assist in tracking stock levels, reordering supplies, and managing inventory databases.
• Coordinate with team for procurement and delivery of equipment.
• Fulfillment and Deployment:
• Prepare and package equipment for deployment (e.g., laptops, peripherals).
• Assist in gathering items together for shipment to customers.
• Ensure timely delivery of equipment to end-users.
• Documentation and Reporting:
• Create and update documentation related to processes, procedures, and inventory.
• Generate reports on ticket resolution, inventory levels, and fulfillment activities.
• Contribute to process improvement by identifying bottlenecks and suggesting solutions.
• Collaboration:
• Work closely with other team members, including IT, facilities, and procurement.
• Participate in team meetings and contribute ideas for improving service delivery.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Currently pursuing a degree in a relevant field (e.g., IT, Business Administration).
• Strong organizational skills and attention to detail.
• Excellent communication skills (both written and verbal).
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Eagerness to learn and contribute to a fast-paced environment.

Please review our benefits here: Life at OSI
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. 

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.