What are the responsibilities and job description for the Patient Care Coordinator/Receptionist position at OSR Physical Therapy?
Supercharge your Career! Our Gilbert Clinic is thriving and we want YOU to be part of it! Join our team as an outstanding Patient Care Coordinator, supporting our mission to deliver top-notch patient care and rehabilitation services.
As a Patient Care Coordinator, you will:
Patient Communication:
- Serve as the first point of contact for patients, addressing inquiries and providing information about our services.
- Schedule patient appointments and follow up with appointment reminders.
Appointment Coordination:
- Coordinate patient schedules with the availability of clinical staff to optimize patient care.
- Manage appointment cancellations, rescheduling, and waitlists as needed.
Patient Registration:
- Accurately collect payments and enter patient demographic and medical information into electronic health records (EHR) systems.
- Ensure all necessary paperwork is completed and signed by patients.
Administrative Support:
- Assist with administrative tasks, including filing, scanning, and managing patient records.
- Handle incoming and outgoing correspondence and phone calls.
Patient Advocacy:
- Advocate for patients' needs within the practice, coordinating with clinical staff to ensure optimal patient care and satisfaction.
Patient Education:
- Educate patients on practice policies, procedures, and what to expect during their visits.
- Provide resources and materials as needed.
- Educate patients about their insurance coverage, including benefits, limitations, and any out-of-pocket expenses.
Job Qualifications:
- Previous experience in a healthcare or customer service role is a plus.
- Strong interpersonal and communication skills.
- Empathetic and patient-centered approach to customer service.
- Attention to detail and strong organizational skills.
- Basic computer skills and proficiency in electronic health record (EHR) systems.
- Ability to work independently and as part of a team.
- Ability to handle sensitive patient information with discretion and confidentiality.
Education:
- High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred.
Experience:
- 1-3 years of similar experience preferred
Why you should come work for us:
Join our family-owned PT practice, driven by patient, team, and community focus—the foundation of our success. OSR is committed to delivering top-notch physical therapy, exceptional service, and fostering a positive workplace atmosphere. We value personal and professional growth and are actively seeking individuals passionate about patient care.
With 8 locations and over 90 staff members, patient satisfaction is paramount. OSR is recognized for its excellence by valley physicians and communities. Our vibrant culture prioritizes creating an optimal work environment with a fun and positive impact.
Our core values—FAITH: Family, Accountability, Integrity, Teamwork, and Honesty—define us. If you share these values, join us in creating an exceptional workplace together!
To learn more and schedule your confidential interview, contact us today at careers@osrphysicaltherapy.com!
Ready to see what we're all about? Follow us on Social Media: Instagram, Facebook, and LinkedIn @OSRPTAZ
Apply here or contact Kassidy at careers@osrphysicaltherapy.com!
Follow us on Social Media: Instagram, Facebook, and LinkedIn @OSRPTAZ
www.osrphysicaltherapy.com
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Application Question(s):
- What is your Monday-Friday shift availability?
Work Location: In person
Salary : $16 - $18
