Home Health Care Navigator

Overview

The role of the Home Health Care Navigator is to drive post-acute skilled Home Health service census results for the greater Dayton/Lebanon/Cincinnati Ohio areas. The position will work with the Otterbein Small House Neighborhoods, Otterbein Lebanon SeniorLife Community (IL/AL/SNF), local skilled nursing facilities, and hospital systems. Additional duties may include participation in the Chambers of Commerce, social/business groups, senior centers and churches in the assigned territory. This position is full time, 40 hours per week.

Responsibilities

• Establish and fully develop relationships with assigned contacts (administrators, doctors, social workers, and discharge planners) to drive referrals for patients needing skilled home care services.
• Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted locations.
• Monitor and maintain targeted census to meet financial goals and assure financial stability for the ministry.
• Assist in the development and implementation of the marketing plans for SW Ohio.
• Assess potential referrals or potential admissions, and work to admit the patient to Otterbein Home Health. This will include gathering the required orders, documentation and communicating with physicians to obtain signatures as needed.
• Distribute brochures, fliers and other promotional items to referral sources in the targeted areas.
• Work closely and collaboratively with the community and Otterbein team members to ensure an easy transition of patient onto Otterbein Home Health services.
• Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals and/or admissions.
• Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for referral source.
• Performs any other duties as assigned.

Skills

• Recognize the autonomy and dignity of all patients/residents.
• Communicate a sense of caring, concern, and dignity for patients/residents.
• Understand how to place decision-making in the hands of the patients/residents when appropriate.
• Make prompt and accurate judgments with regard to patients/resident’s care and emergencies.
• Work and communicate effectively as part of the self-directed marketing work team.
• Interest in caring for the quality of life needs of patients/residents.
• Establish excellent relationships and ongoing communications with community and ministry personnel in referral marketing, management and decision-making roles.

Qualifications

• Education: BA/BS preferred; plus, three to five years of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting.
• Experience
• Knowledge of data management (customer relationship management) programs preferred.
• LPN, RN, or social worker with experience as a clinical liaison (preferred).
• Excellent organizational/planning/time management skills.
• Outstanding verbal and written communication skills to connect with referral partners and patients/residents.

Apply today and begin a meaningful career as a Home Health Care Navigator at Otterbein!