What are the responsibilities and job description for the Customer Service Representative - Controls position at OTTO Engineering?
Customer Service Representative - Controls
OTTO – designed, manufactured and precision tested, right here in the USA.
OTTO’s opportunity:
Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.
Specifically, the Customer Service Representative will:
- Process customer orders with efficiency and accuracy
- Promptly respond to customer requests for quotation for standard, catalog product
- Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations
- Answer phone calls from the customer service multiline
- Reply to customer inquiries within a timely manner
- Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting
- Collaborate with other internal departments to ensure customer needs are fulfilled
- Responsible for updating and maintaining customer records in computer
- Assist with other related duties as required or assigned
What you’ll need to bring to the table:
- High school diploma or equivalent
- 1-3 years customer service experience
- Must be capable of keeping a neat and organized work area
- Experience with ERP System and Microsoft Office preferred
- Strong oral and written communication skills; personable and comfortable interacting with customers
- Requires self-motivation and ability to complete projects with strict guidelines
- Positive attitude and works well within a team environment
- Strong problem-solving skills
- Ability to manage and prioritize several tasks
- Detail oriented with strong background in proofreading
- Availability for nonstandard or extended work schedule
OTTO’s Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with a company match
- Life Insurance Benefits
- Competitive Pay
- Profit Sharing Bonus
- Paid Vacation and Holidays
- Company Picnic
- Holiday Party
- AND numerous OTTO celebrations throughout the year!
To review all of OTTO’s available opportunities,
please visit our career page by clicking on the link below:
https://otto-engineering-inc.breezy.hr/
OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran
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