Patient Care Coordinator

ProCare Prosthetics' goal is that our patients feel known, educated, and prepared for the journey ahead. We collaborate with our patients throughout the entire process, innovating to build a custom prosthesis that will provide optimal fit and function. We ensure each step takes them where they want to go. At ProCare, our patients aren’t just patients, they are family.

In 2021, ProCare joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement.. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently searching for a Patient Care Coordinator in our Stockbridge, GA location.

Position Summary:

The Patient Care Coordinator performs a variety of front office and clinical administrative tasks. Typically, this position involves a combination of time spent in both patient areas, and employee only areas such as behind the check-in/out counters, and the shipping/receiving area. Customer service, administrative and financial tasks are all daily activities for this role. The Patient Care Coordinator assists practitioners with aspects of their patients’ care such as preparing exam rooms, preparing patient items, processing patient paperwork etc. and may be asked to assist with measuring and fitting patients.

Essential Duties and Responsibilities:

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases.
• Create patient account profile in the Medical Record system.
• Ship and receive products for device procurement and delivery.
• Maintain a clean office work environment including coordination of all office supplies.
• Maintain office petty cash.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Coordinate the support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare).
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities:

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills

Minimum Qualifications – (Education, Experience, Certification, & Licensure):

• High school diploma or equivalent.
• Bilingual (Spanish)
• Two years of office administrative management, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Physical Demands and Work Environment:

• The employee may be required to stand; reach with hands and arms, stoop and kneel.
• The employee may be required to sit or stand for long periods of time.
• The employee may be required to lift, carry, push, pull or move up to 25 pounds.
• The employee may be required to travel.
• The employee may be required to work more than 40 hours per week.
• This position is 100% on-site. The official site location will be listed on the offer letter.
• This position is in an open office environment which can be noisy and distracting.

https://procarepando.com/

Ottobock is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.