What are the responsibilities and job description for the Enrollment Coach position at OU Education Services?
OU Education Services (OUES) is a nonprofit created to manage and grow online learning at the University of Oklahoma. The University of Oklahoma Board of Regents has authorized OU to engage OUES in supporting OU to manage and deliver online programs and courses. OUES was created in collaboration with the university and will improve OU's capabilities to increase education accessibility.
The Enrollment Coach will have a passion for education and helping people achieve their personal and career objectives. The successful candidate will have a recruiting, customer service, or sales background with a desire to assist potential students in discovering a pathway for educational success. They will be able to build relationships over the phone, share an online program's unique value with prospective students, and work with students from initial interest through enrollment.
Key Responsibilities:
- Consultative approach to assisting prospective students through application and admissions
- Ability to establish relationships with prospective students over phone, text and email
- Excellent customer service skills
- Strong attention to detail
- Willingness to learn the OUES engagement process with prospective students that aligns with OU objectives
- Presentation skills necessary to lead webinars and in-person meetings to share information with prospective students regarding program and OU
- Team orientation to participate in meetings related to performance data, prospective applicant concerns, and creative solutions to improve performance.
Additional Skills/Requirements:
- Good attitude, positive mindset, and commitment to the OUES values
- Bachelor's degree required
- Passion for education and helping people achieve their goals
- Keen interest in learning new things
- Ability to work in a fast-paced, entrepreneurial environment.
- Strong interpersonal skills, team oriented and proactive.
- Willingness to work hard
- Track record of achieving goals within a corporate setting
- Experience in Salesforce or similar CRM preferred, but not required.
Benefits Include:
- Make a huge impact on the University of Oklahoma - Boomer Sooner!
- Dedicated group of education professionals pushing the bounds of online education
- Competitive salary
- 401K plan
- Unlimited PTO policy
- Medical/Dental/Vision Insurance
- Flexible Work Policy
- Community giving/volunteer program
- Wellness reimbursement
Salary Range - $47,000-$58,000
Salary : $47,000 - $58,000