Contact Center Representative I or II

Contact Center Representative I or II – Shelton, WA

Join OURCU: Empowering Members, Strengthening Communities

At OURCU, we're proud to serve our communities with heart, integrity, and purpose. We're currently seeking a compassionate, service-oriented Contact Center Representative I or II to join our team in Shelton, WA. If you're looking for a meaningful role in a supportive, community-driven environment where growth and service go hand-in-hand, we'd love to hear from you.

What You'll Do

As a Contact Center Representative I or II, you'll be part of a dynamic team delivering high-quality service to OURCU members through phone, live chat, email, and secure messaging. Your empathy, problem-solving skills, and professionalism will make a difference in the lives of our members every day.

Key Responsibilities

• Respond to member inquiries with care, professionalism, and accuracy
• Conduct research to resolve questions and follow up as needed
• Process loan payments, skip payment requests, and issue Visa cards
• Recommend OURCU products and services tailored to member needs
• Support the Contact Center Supervisor and eServices Manager as required

What We're Looking For

We're looking for someone who's empathetic, solutions-driven, and committed to member service. If you're someone who listens actively, communicates clearly, and takes initiative, you'll fit right in.

Key Qualifications

• Prior customer service experience required
• Call center or phone-based service experience preferred
• Previous experience in a financial institution (credit union or bank) strongly preferred
• Excellent written and verbal communication skills
• Comfortable using technology and multitasking in a fast-paced environment

Experience Levels

• Contact Center Representative I: 6 months to 2 years of experience
• Contact Center Representative II: 2 to 5 years of experience

Why Join OURCU?

At OURCU, we put people first-our members and our employees. We offer a supportive culture, opportunities for growth, and a benefits package designed to help you thrive both personally and professionally.

Benefits Include:

• Medical, dental, and vision insurance
• Employer-paid life and long-term disability insurance
• 401(k) plan with generous OURCU contributions
• Paid Time Off: vacation, sick leave, and 12 paid holidays annually
• Professional development: Tuition assistance and career growth support
• Additional perks, including:
  • Free Employee Assistance Program (EAP)
  • Gym reimbursement to support your physical health
  • Discounted VISA rates and enhanced checking accounts
  • Clothing loans-so you can look sharp and feel confident
  • Opportunities to engage through a variety of employee-led committees
• A people-first culture rooted in trust, collaboration, and community service

Location, Schedule, and Compensation

This is a full-time, in-person position based in Shelton, WA.

Pay Range

• Level I: $19.55 – $24.44/hour
• Level II: $21.56 – $26.95/hour (Salary commensurate with experience and responsibilities.)

Ready to Make a Difference?

If you're ready to grow your career in a role that supports local families and businesses, apply today. Join a team that values your contributions, supports your growth, and serves our communities with heart and integrity.

OURCU – Serving members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact hrteam@ourcu.com.

OURCU participates in E-Verify to confirm employment eligibility.

As part of our employment process we require a criminal background check and credit check.

Salary : $20 - $27